Front Office Receptionist

Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital.

Hodson Bay Group is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work. Take the journey with us to discover who you are and what you can achieve.

Responsibilities

Greet and welcome guests in a courteous and professional manner

Process guests check-ins and check-outs efficiently and ensure accurate billing

Assist guests with inquiries, provide information about hotel services, local attractions, and travel directions

Handle phone, email, and online bookings, ensuring accurate input into the system

Carry out all Reception duties as per the agreed standards

Make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly

Ensure all guest queries either in person or by telephone are answered in a prompt and professional manner and escalate to management if necessary

Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP's and allocations

Handle cash, credit, and other payment transactions accurately

Coordinate with maintenance, and other departments to meet guest needs

Deal with Lost Property as per hotel policy

Requirements

Previous experience as a Receptionist in a hotel

Excellent communication and interpersonal skills

Ability to handle multiple tasks and work under pressure

Proficiency in Opera

Professional appearance and a positive attitude

Flexibility to work shifts, including evenings, weekends, and holidays