Business Analyst

IT Business Analyst (Contract)

We are seeking an experienced IT Business Analyst to strengthen our team and support a critical phase of our ERP and eCommerce transformation. This contract role offers a unique opportunity to contribute to a high-impact, multi-year, multi-company implementation initiative.

Working closely with the Enterprise Project Manager, the IT Business Analyst will play a key role in driving project execution, ensuring alignment across teams, and supporting the successful delivery of ERP and eCommerce solutions.

Key Responsibilities

• Track and manage tasks related to ERP and eCommerce initiatives, ensuring timely progress and completion
• Identify and resolve issues, collaborating with the Project Manager and team to develop effective solutions
• Monitor change requests and project expenses to help maintain budget adherence
• Maintain accurate and up-to-date Jira tickets, statuses, and assignments, with clear visibility into task ownership and timelines
• Collaborate with cross-functional teams, including multiple subsidiary companies and third-party integration vendors
• Own task completion and communicate updates, risks, and blockers proactively and clearly
• Develop a strong understanding of project goals, milestones, and deliverables
• Plan and coordinate User Acceptance Testing (UAT), including schedule creation and stakeholder engagement
• Support planning, testing, training, and implementation of systems and integrations
• Facilitate project meetings when the Project Manager is unavailable
• Build strong working relationships with stakeholders through open, honest, and respectful communication
• Apply solution-oriented thinking to overcome project challenges and roadblocks
• Gather and analyze business requirements; create documentation such as requirements, training materials, and user guides
• Proactively identify risks and implement mitigation strategies

Qualifications & Experience

• Experience with external software integrations
• Ability to manage multiple workstreams and shift context efficiently
• Strong skills in strategy development and execution
• Experience with vendor management and coordination
• Knowledge of change management and risk management practices
• Experience with QA/testing processes
• Bachelor’s degree (4-year) or higher required
• ERP integration experience is a plus
• eCommerce experience is a plus