Field Ops Technician- Prattsburgh

Job Summary: As a Field Ops Technician at Empire Access, you will play a crucial role in establishing and supporting reliable connectivity for our customers. Your primary responsibilities will include installing, maintaining, and repairing telephone, internet, and fiber optic services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service.

Key Responsibilities:

Installation: Install and set up telephone, internet, and fiber optic services at customer locations.

Maintenance: Perform routine maintenance and inspections to ensure the continued functionality of installed systems.

Troubleshooting: Diagnose and resolve technical issues related to connectivity, ensuring minimal downtime for customers.

Repair: Conduct repairs on faulty equipment, cables, and connections to restore services promptly.

Customer Service: Interact with customers professionally, addressing inquiries, providing technical support, and ensuring overall customer satisfaction.

Documentation: Maintain accurate records of installations, repairs, and maintenance activities.

Quality Assurance: Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.

Requirements:

Technical Expertise: Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.

Communication Skills: Excellent communication and interpersonal skills for effective customer interaction.

Problem-Solving: Strong problem-solving abilities to diagnose and resolve technical issues efficiently.

Physical Stamina: Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.

Team Player: Collaborative mindset to work effectively with other technicians and support teams.

Flexibility: Willingness to work flexible hours and respond to emergency repair situations.

Driving License: Valid driver's license with a clean driving record. Must be willing to travel as needed to meet customer needs.

AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.

Education and Experience:

1-3 years of experience in telecommunications or technology related field.

Technical certification or associate degree preferred.

Experience in customer service support role

Working Conditions: Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.

Pay Range: $20.00 - $24.00 per hour depending on experience.