Teamlead Customer Solutions (m/f/d) - 2-year contract

Annual salary: 60.000 - 70.000 EUR

BENEFITS:

• collective agreement of the chemical industry
• 37,5 hours/week
• 30 days of holiday
• holiday pay
• 13th salary
• mobile work
• flexible working hours
• company pension plan
• kindergarten subsidy
• Jobrad
• Corporate Benefits
• Corporate fitness network Wellpass

POSITION DESCRIPTION:

• Coordinate and manage the daily machine project business for the Americas region
• Ensure reliable revenue pacing and order tracking for machine projects
• Provide non-disciplinary leadership: support, motivate and guide the team in daily operations
• Act as the main interface between Customer Solutions, Service, Order Management, and other internal stakeholders
• Monitor and manage commission payments (agents / distributors), and open payments (customers)
• Identify bottlenecks and contribute to continuous process improvements across the order-to-delivery workflow

QUALIFICATIONS AND REQUIREMENTS:

• A completed commercial training combined with solid understanding of the full sales process (lead generation to delivery and invoicing)
• Minimum 2-3 years of experience in a leadership role and project coordination
• Strong analytical skills and customer-oriented mindset
• High level of resilience, flexibility and problem-solving thinking
• Ability to motivate others and take ownership in a dynamic environment
• Very good language skills in English and German

YOUR NEW WORKPLACE:

We offer you a versatile and responsible scope of duties in a global business. You can expect colleagues on an equal footing, flat hierarchies, a strong team spirit and a "can do" working atmosphere.

We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.

We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.

Do you want to change the future of additive manufacturing and become part of our success story?

WHO WE ARE:

Nikon SLM Solutions AG is one of the world's leading companies in additive manufacturing. Our Selective Laser Melting machines enable the fast, reliable and cost-effective production of high-quality metal components. With our more than 700 employees from over 35 nations, we are revolutionizing additive manufacturing and are a partner at eye level for our renowned customers, e.g. from the aerospace industry, the energy sector, healthcare or the automotive sector.

Nikon SLM Solutions AG is headquartered in Lübeck, Germany, with offices in France, India, Italy, Singapore, South Korea, Canada and the United States.