Member Operations and Investigations Specialist

Sword Health is building AI to heal billions and unlock humanity's full potential. As a Member Operations and Investigations Specialist, you will own two core functions: investigating and resolving platform bugs and escalations, and driving the operational systems that enable our AI and human Care Coordinators to deliver exceptional member support at scale. Requirements - 2–4 years of experience in operations, customer support, trust & safety, technical support, or a related function - Investigative mindset - Strong written communication - Process ownership - Comfort with ambiguity and change - Cross-functional collaboration - Proficiency with Jira and Notion - High ownership and follow-through Benefits - Comprehensive health, dental and vision insurance - Life and AD&D Insurance - Financial advisory services - Supplemental Insurance Benefits - Health Savings Account - Equity shares - Discretionary PTO plan - Parental leave - 401(k) - Flexible working hours - Remote-first company - Paid company holidays - Free digital therapist for you and your family