DESKTOP SUPPORT

Brief Summary Of The Position

This position is responsible for providing Aultman Health Foundation employees and patients’ desktop support.

Essential Physical/Cognitive Job Functions

Employees must be able to perform the essential functions of this position, with or without reasonable accommodation.

• Note: “technical, operations and training support” can be offered via telephone or in person.
• Provides technical, operations and training support to users of Aultman Health Foundation Information System’s devices which include but are not limited to: o PCs, monitors, All in Ones and laptops
• Panasonic Toughbooks
• Handheld Caremobiles/Careadmins
• Mobile Carts (WOWs)
• Fingerprint Readers
• Printers
• Cisco IP phones
• Provides technical, operations and training support to users for the following Aultman Health Foundation Information System’s approved software applications which include but are not limited to: o Microsoft Win7/8/8.1
• Microsoft Office 2003/2007/2010/2013
• Imprivata
• Cerner Millennium products
• RoadNotes
• Homeworks
• SoftLab
• Medipac
• Intra/internet applications
• Provides technical, operations and training support to users for the wired/wireless network in Aultman Health Foundation.
• On a weekly basis the technician will proactively round assigned clinical areas.
• Complete PC refreshes for leased equipment due back
• Maintains IS equipment database for Aultman Health Foundation assets.
• Any other duties as assigned.
• In addition, the AH Desktop Support position will be responsible for, but not limited to, the following duties:
• Onsite technical, operations and training support to Aultman affiliated outbuildings
• Assistance with onsite troubleshooting of: o Wireless Network
• IP Phones
• Servers
• System Applications
• Proactively coordinate support and system refreshes of outbuilding PC equipment
• Coordinate support of System Applications with vendor(s)
• Any other duties as assigned
  

Educational/Experience Requirements

Minimum Education/Experience

• Associates Degree in a Computer Related Field is required; Bachelor’s Degree or structured advanced training in Information Technology is preferred.
• Knowledge of computer systems and related technology, including multiple software systems, interfaces, printer and peripheral operating systems.
• Strong analytical and organizational skills and high level of verbal and written communication ability.
• Ability to work independently and without direct supervision.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status.

JOB LOCATION AND SCHEDULING

• Each Desktop Support Technician will be assigned a standard shift. They may be assigned any 40-hour shift required for proper customer service. Each technician should be prepared to fill-in for another shift in case of vacations, sickness, or shifting priorities. Other hours may be required by project activity and production support. Some nights and weekends.
• On-call and weekend rotations once tech is trained
• Lunch and breaks as per hospital policy.
• Works in well-lighted/ventilated office area
• Works at individual workstation equipped with PC, desk, telephone, IP phone, shelves, and necessary supplies.
• Some lifting of light equipment will be required along with the potential of excessive walking/standing during working hours.
• Subject to changes in priorities and stress.
• Subject to frequent interruptions due to questions from staff members and customers.
• Hazardous waste exposure rating: 3

IMPORTANT NOTICE

This job description is intended to describe the general nature of the work performed. It does not contain a comprehensive inventory of all job duties, responsibilities, and qualifications. Employees will be required to perform any other job-related duties as requested by management. Aultman reserves the right to revise this job description. Employment with Aultman is at-will, meaning both Aultman and employees have the right to end the employment relationship at any time and for any reason. The at-will nature of this employment cannot be altered by and verbal statement or alleged verbal agreement. It may only be changed by a legally-binding written contract covering employment status. Aultman will reasonable accommodate employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on Aultman or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Human Resource Department and request such an accommodation.