Information Technology System Analyst

Hiring: IT Systems Analyst (Atlanta – Cumberland Area)

Looking for a strong IT Systems Analyst to join a growing support team in the Atlanta market. This is a high-visibility, hands-on role supporting a dynamic user base, ideal for someone experienced, detail-oriented, and ready to hit the ground running.

Location Requirement:

• Must currently live in the Atlanta area
• 4 days onsite in Cumberland

Compensation:

• $60K – $70K base (based on experience)

What You’ll Be Doing:

• Provide Tier 1 IT support across hardware, software, and mobile devices
• Troubleshoot issues across Windows, Mac, iOS, and Microsoft 365 environments
• Support user onboarding/offboarding (account setup, equipment, access)
• Manage ticketing system and resolve high-volume support requests
• Assist with system upgrades (including on-prem to M365 transitions)
• Maintain IT inventory and documentation
• Deliver basic IT training to end users

What We’re Looking For:

• 3+ years of IT support experience (no entry-level candidates)
• Strong experience with PC support + Active Directory (must-have)
• Exposure to Mac environments is a plus
• Solid knowledge of Microsoft 365 (Teams, Outlook, SharePoint, etc.)
• Experience with ticketing systems and troubleshooting workflows
• Strong communication skills and ability to support end users directly

Important Notes:

• No job hoppers – looking for stability
• Must be able to speak in depth about experience on resume
• This is a hands-on, support-heavy role (not purely project-based)