Service Engineer

Position Overview

MetroSys is seeking a highly skilled Service Engineer to lead and deliver complex tenant-to-tenant migration and Modern Workplace transformation initiatives for enterprise clients. This is a client-facing, architect-level role responsible for designing, leading, and executing large-scale Microsoft 365 migrations, including mergers, acquisitions, and divestitures.

The ideal candidate is both a strategic advisor and hands-on technical leader, capable of engaging stakeholders, architecting scalable solutions, and ensuring successful delivery across diverse environments.

Key

Responsibilities

Client Engagement & Leadership

- Serve as the primary technical advisor for Microsoft 365 migration and transformation engagements. - Lead client-facing workshops, discovery sessions, and architectural design discussions. - Translate business requirements into scalable, secure, and efficient M365 solutions. - Provide executive-level communication on strategy, risks, timelines, and outcomes. Tenant-to-Tenant Migration Architecture & Delivery

- Architect and lead end-to-end tenant-to-tenant migration strategies, including planning, design, execution, and validation. - Oversee migrations of:- Exchange Online (mailboxes, archives) - SharePoint Online & OneDrive - Microsoft Teams (chat, channels, voice, files) - Cross-platform migrations (e.g., Google Workspace, Slack)

- Develop migration runbooks, cutover strategies, and rollback plans to ensure minimal disruption. - Ensure data integrity, security, and performance throughout all migration phases. Identity, Security & Compliance

- Design and implement Azure AD / Entra ID architectures, including identity consolidation and tenant coexistence strategies. - Architect authentication and access models (SSO, MFA, Conditional Access, Zero Trust). - Lead implementation of Microsoft Purview (DLP, eDiscovery, retention, compliance policies). - Ensure alignment with regulatory and governance requirements across environments. Modern Workplace & Platform Enablement

- Lead deployment and optimization of:- Microsoft Teams (including Voice and collaboration architecture) - Endpoint Management (Intune, Autopilot) - Microsoft 365 Apps for Enterprise

- Design governance frameworks for Teams, SharePoint, and OneDrive. - Drive user adoption strategies and change management initiatives. Technical Delivery & Oversight

- Provide hands-on leadership during migration execution and troubleshooting. - Act as escalation point for complex technical issues across M365 workloads. - Guide engineering teams and ensure adherence to MetroSys delivery standards and best practices. - Develop detailed documentation, architecture diagrams, and customer deliverables. Pre-Sales & Solution Development

- Support pre-sales efforts by scoping, designing, and estimating M365 migration solutions. - Contribute to statements of work (SOWs), proposals, and solution presentations. - Provide input on tools, methodologies, and service offerings. Required Qualifications

- 7+ years of experience with Microsoft 365 architecture, engineering, or consulting. - Proven experience leading large-scale tenant-to-tenant migration projects, including M&A scenarios. - Deep expertise across:- Exchange Online - SharePoint Online / OneDrive - Microsoft Teams - Azure AD / Entra ID

- Strong understanding of identity, security, and compliance frameworks within M365. - Experience with migration tools (BitTitan, Quest, ShareGate, AvePoint, etc.). - Advanced PowerShell scripting for automation and migration tasks. - Strong client-facing skills with the ability to communicate across technical and executive audiences. Preferred Skills

- Experience with enterprise-scale migrations (10K+ users or multi-tenant consolidations). - Familiarity with hybrid environments (on-prem AD, Exchange, etc.). - Knowledge of backup, disaster recovery, and data protection solutions for M365. - Microsoft certifications (e.g., MS-102, MS-100/101, MS-700, SC-300). - Experience in professional services or consulting organizations.