Epic Administrator

Job Summary:

The Epic Client Systems Administrator installs and maintains Epic client system servers and applications, supporting production, reporting, disaster recovery, training, and non-production environments while ensuring system performance, security, backups, high availability, and compliance with Epic best practices for hardware and software configuration.

Job Responsibilities:

• Install and maintain Epic client system servers and applications.
• Monitor server performance and troubleshoot issues.
• Apply hot fixes, security updates, and service packs.
• Maintain Epic client systems backups and verify restores.
• Manage system security and user access.
• Manage and maintain environments serving production, reporting, disaster recovery, training, and non-production needs.
• Test failover procedures for high availability.
• Participate in capacity planning exercises to ensure adequate system resources.
• Follow Epic best practices for hardware and software configuration.
• Participate on project teams as a key contributor.
• Coordinate issues with Epic and maintain relationship management with Epic.
• Build and implement Epic client systems servers and applications in support of health system requirements.
• Document configurations, procedures, and system architecture.
• Establish development guidelines to maintain optimum performance.
• Advise information services management in the creation of development guidelines.
• Review existing solutions and recommend new procedures and processes.
• Adhere to enterprise change management procedures per IS policy.
• Make configuration upgrades.
• Identify impact of enhancement requests.
• Assist customers in identifying and resolving problems.
• Serve as escalation point for complex client systems issues.
• Facilitate timely resolution of application defects and issues.
• Develop procedures under approved policy structure.
• Provide users with high quality service and system expertise.
• Analyze, create, and deliver reports as assigned.
• Establish guidelines for hardware standards to maintain adequate performance.
• Propose and implement enhancements to improve system performance, reliability, and data integrity.
• Review hardware for performance issues.
• Identify and perform routine maintenance to ensure high performance.
• Recommend backup schedules and strategies.
• Set up and regularly monitor backups as specified.
• Adhere to enterprise disaster recovery policies and procedures.
• Perform restores from backup.
• Research and recommend security and data access strategies.
• Configure user access based on approved policy, user roles, and responsibilities.
• Work with security and internal audit to comply with corporate security standards.
• Audit data access as scheduled or requested.
• Perform capacity planning for hardware and software support initiatives.
• Assess impact of and recommend solutions based on current and future data volume needs.
• Allocate and reallocate database resources.
• Design database system architecture to meet performance needs.
• Research and recommend database strategies to management.
• Assess and recommend vendor tools for enterprise databases.

Required Skills & Experience:

• One (1) to Two (2) years of related experience.
• Detail-oriented and able to work independently as well as part of an integrated team.
• Strong interpersonal skills.
• Strong written communication skills.
• Strong verbal communication skills.
• Strong analytical skills.
• Strong troubleshooting skills.
• Strong organizational skills.
• Strong planning skills.
• Demonstrated working knowledge of MS Windows server OS concepts, MS Windows server design and tuning in a virtual environment as well as server back-up and recovery strategies and high availability design and management.
• Demonstrated healthcare operational knowledge.
• Experience with Microsoft Windows operating system commands and scripting.
• Experience with managing Citrix platform.

Required Education:

• Bachelor’s Degree in Business Management, Information Systems or in a related field.

• Epic Client System Manager Certification.