Client Programme Manager

Permanent | Salary: £74,000 per annum | Hybrid with regular travel to our Cardiff Office

Partner with clients. Drive delivery excellence. Lead a team that makes it happen.

Are you a strategic, client-focused leader who thrives in complexity? Do you love guiding talented people to deliver meaningful, well‑controlled change? If yes — you'll feel right at home with us.

We're looking for a Programme Manager to lead the delivery of client change, directly with our clients to understand their strategic priorities and ensuring Target is fully aligned and resourced to deliver to their needs

What You'll Be Doing

You'll be at the heart of how Target delivers — setting the bar for delivery excellence across complex, high‑impact programmes and projects.

You will:

Delight Clients

• Be trusted by our clients as a delivery partner who gets things done - and gets them done well
• Nurture relationships with our clients, understanding their strategy and priorities
• Translate client needs into clear, well‑structured delivery roadmaps
• Ensure projects are scoped, planned and delivered to agreed milestones and outcomes

Drive Financial Performance

• Apply strong commercial and financial awareness to all programme decisions
• Manage budgets, forecasting and financial controls with discipline
• Support pricing, bids and commercial conversations with clients

Lead People

• Lead, develop and support Project Managers, ensuring they're equipped, motivated and set up for success
• Inspire and energise the wider change and technology community, fostering collaboration, agility and a shared commitment to delivery excellence

Enhance Processes

• Deliver programmes in line with Target's frameworks, ensuring control, compliance and quality
• Report progress clearly, escalate risks early and embed lessons learned
• Champion continuous improvement, lean delivery and high performance

What It's Like To Work With Us

Change Delivery is where the action happens — no two days are the same.

You'll be surrounded by experienced, collaborative colleagues with diverse backgrounds, always ready to share knowledge and support. You'll work closely with teams across the business, right up to Exec level, shaping the change that pushes our organisation forward.

And because people matter here:

• You'll get regular feedback and recognition for your impact
• We celebrate success through our My Recognition portal
• We're committed to wellbeing, embracing tech, and offering real opportunities to grow your career

We genuinely care about creating a fun, supportive culture

Requirements

What You Bring

You're someone who is:

• An excellent communicator who builds strong relationships with clients and colleagues
• Organised, structured and confident managing time and competing priorities
• Commercially astute and comfortable managing budgets
• A supportive leader who grows others
• Accountable, solutions‑focused and calm under pressure
• Always looking for ways to improve how things are done

Experience & Qualifications

You have:

• Proven experience delivering change in a client-facing role
• Strong financial services experience
• A PM qualification (APM, Prince2, or equivalent)
• Experience leading PMs and managing portfolios
• Experience with Waterfall, Agile and Hybrid approaches

Bonus Skills (Nice To Have)

• Experience delivering in outsourced or BPO environments
• Offshore team collaboration
• Exposure to ISO/CMMI
• Agile qualifications and/or MSP certification

Benefits

• 30 days holiday entitlement plus bank holidays (From Day 1)
• Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
• Company Paid Private Medical Insurance (benefit in kind)
• Group Life Assurance
• Group Income Protection
• Discretionary Annual Pay Review
• Discretionary Annual Bonus Scheme
• Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support
• Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
• Everest Funeral Concierge
• Free Bereavement and Probate Advice and Support
• Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
• Paid eye tests and employer contribution towards spectacles specifically for VDU use
• Enhanced parental leave

You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!

• Technology Buying Scheme
• Discounted Gym Memberships
• Taste Card / Coffee Club Membership
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)

Ready to Lead the Change?

If you want to deliver impactful delivery for clients, develop great people and make a visible difference — we'd love to hear from you.