(Senior) Operational Strategy & Development Manager - Operations Division

Responsibilities

• Assist OSDS (Operational Strategy & Development Section) to drive bank wide strategic programs, operations related projects, new migration project to optimize and streamline banks’ operations and processes
• Co-ordinate between the business users, operations and IT Department to gather user requirements, design target E2E process, evaluate proposed solution, and project manage the successful delivery of the projects
• Program/ project management professional with process re-engineering/ business analyst expertise
• Ensure operation and/or project implementation cost is within the approved budget
• Co-ordinate with various user departments and stakeholders to define business requirements and work with the IT Department and vendors to drive project execution
• Provide support services on existing subject matter expert, participate and assist users migration, system migration if any
• Review existing process and provide target operating solutions
• Plan, develop, and implement best-fit processes and solutions for operation
• Lead and work with line team to carry out migration/training and implementation tasks according to schedule and within budget in nearshoring center
• Work closely with business sponsors and/ or Operation departments to identify opportunities for improvement
• Collaborate with internal stakeholders and/ or external vendors on project planning and execution
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work

Requirements

• Degree Holder, preferably majoring in Banking, Economics, Finance;
• Required over 5-10 years’ experience in the banking sector cover the following:
• At least 5 years’ work in banking products and operational functions, strong domain in areas not limited to Account Opening / Maintenance (AML/KYC), Settlements, Corporate Actions, Payment, Lending and Trade support.
• Experienced in establishing and monitoring Operational strategies and migration implementation.
• Strong knowledge of business and operation processes and models of banking, with thorough understanding of the local regulatory environment, policies and practices
• Conduct in-depth analysis of current processes, identify improvement opportunities, define future state processes
• Define scope and objectives, manage timelines and drive solution implementation for re-engineering projects
• Strong technical knowledge of the Bank’s products, services and systems.
• Perform ROI analysis of proposed solutions
• Partner with Business, Operation SMEs, IT on requirements for solution design, UAT and implementation
• Define KPIs for new processes, track, measure, analyze post-implementation results
• Good communication & stakeholders management skills and risk awareness as well as driving projects independently
• Excellent problem solving and presentation skills
• Result oriented and able to deliver under pressure
• Good command of both spoken and written English and Chinese.
• Knowledge in data & AI tool is a plus
• Six Sigma, PMP, Agile certification is a plus

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