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icligo Linkedin · Posted 1mo ago

Junior Operations Support Specialist (M/F/D)

Vila Nova de Gaia, Porto, Portugal

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About iCliGo


iCliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement.


About the Role


We are looking for a Junior Operations Support Specialist to support Operations manager on aligning business strategy with internal teams.


This role has a strong strategic component, acting as a key link between technical teams, business areas, and stakeholders, promoting effective communication and ensuring the successful delivery of high-value technology solutions.


Key Responsibilities




  • Assist in the creation, documentation, and continuous improvement of processes and SOPs




  • Ensure processes are clearly documented, updated, and accessible across teams




  • Support the rollout and adoption of new operational procedures




  • Support the tracking and reporting of operational KPIs and SLAs




  • Help maintain dashboards (e.g., ClickUp or BI tools) to monitor team performance




  • Identify deviations, inconsistencies, or performance gaps




  • Ensure teams are aligned with defined processes, SLAs, and internal policies




  • Support audits of operational workflows and data accuracy




  • Flag risks, inefficiencies, or non-compliance with defined standards




  • Work with different departments to clarify processes and resolve operational blockers




  • Support the implementation of new tools, workflows, or automation initiatives




  • Assist in coordinating operational projects led by Corporate Operations




What We’re Looking For



  • Degree in Management, Industrial Engineering, Operations, Business, or similar

  • 0–2 years of experience in operations, consulting, project management, or analytics

  • Strong analytical and problem-solving skills

  • High attention to detail and structured thinking

  • Comfortable working with data (Excel / Google Sheets required)

  • Ability to document processes in a clear and structured way

  • Strong organizational and prioritization skills

  • Good communication skills and ability to work cross-functionally


Benefits



  • Competitive salary based on experience and expertise;

  • Annual performance-based bonus;

  • AdvanceCare health insurance;

  • 24 days of annual leave (including your birthday off);

  • Access to the Udemy academy;

  • Hybrid working model;

  • Travel perks at net rates.
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