Accounts Receivable & Billing Analyst
Indexed description
Position Overview
We are seeking an analytical and detail-oriented Accounts Receivable & Billing Analyst to support and improve our receivables and invoicing processes. This role is responsible for managing collections activities, generating and reviewing customer invoices, and independently investigating and resolving complex A/R issues. The ideal candidate uses critical thinking and sound judgment to identify root causes of discrepancies across invoicing, payments, and customer accounts.
Key Responsibilities
Billing & Invoicing
- Generate, review, and distribute customer invoices, credit memos, and invoicing reports
- Ensure accuracy and completeness of billing data prior to distribution
- Investigate and resolve invoicing discrepancies in partnership with internal teams
- Analyze complex A/R discrepancies and determine root causes across invoicing, credit memos, and payment applications
- Investigate issues such as misapplied payments, duplicate credits, and billing inaccuracies
- Reconcile customer accounts and ensure accuracy of financial records
- Identify trends and recommend process improvements to reduce recurring issues
- Manage a portfolio of customer accounts and oversee collection activities
- Communicate with customers to resolve past-due balances and disputes
- Negotiate payment solutions based on account analysis and business judgment
- Monitor aging reports and analyze trends, including DSO and collection performance
- Prepare reports and provide insights to support cash flow and receivables management
- Partner with Accounting, Sales, and Customer Service to resolve billing and payment issues
- Provide input on billing and receivables processes to improve accuracy and efficiency
- 1–3 years of experience in accounts receivable, billing, or accounting
- Strong analytical and problem-solving skills
- Ability to exercise independent judgment and make decisions based on data
- High attention to detail and accuracy
- Effective communication skills
- Proficiency in Microsoft Excel
- Bachelor’s degree in Business, Accounting, Finance, or related field
- Experience with ERP systems
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