Information Technology Lead

Computeam is a fast-growing education technology provider, delivering managed IT services to 500+ schools and multi-academy trusts across the UK. Our mission is to improve education outcomes through technology. We’ve grown 35% year on year for the past two years and are recognised as a world-class employer by the Best Companies Index. We’re now looking for a driven individual to support hundreds of schools across the UK.

Role fundamentals - What you’ll do:

• Monitor service board escalations and progress accordingly.
• Act as an escalation point for service requests received.
• Attending site visits when necessary to help resolve issues.
• Maintain clear communication to the team and clients.
• Assisting account managers by responding to queries regarding sites.
• Takes a lead on larger project work.
• Training of other IT Consultants, where appropriate.
• Keep internal documentation up to date to assist team learning.

What you’ll need to succeed:

• Demonstrable experience in a relevant field.
• Experience of solution design in Microsoft and Google platforms would be beneficial but not essential.
• Certification: Relevant certification in Cisco and/or Microsoft.
• Hands-on working knowledge of firewalls, SANs & Cisco / HP Aruba switches.
• Current network troubleshooting skills, including excellent 'working knowledge' of LAN & WAN technologies, including: IPv4, VPNs, VLANs, iSCSI, SNMP etc.
• Windows Active Directory, including Microsoft Office 365 suite and Azure active directory.
• VMware and Microsoft Hyper V Clustering experience.
• Experience in recent Microsoft Server builds.
• System Centre Configuration Manager.

Our values:

Passion – truly engage with our aim and use that to provide the best service you can in your role

Purpose – make your actions purposeful and positive

People – collaborate with the team to support and develop on a peer to peer basis

Proud – demonstrate pride in the role you are doing and how this will impact better outcomes in education

Just some of our Company Benefits include:

Annual Profit Share scheme (after 12 months)

Employer Pension Contributions

Employee Assistance Plan

Laptop and Mobile Phone

Holiday entitlement starting at 22 days increasing with length of service

Additional Birthday leave and Holiday buy and sell

Volunteer leave

Company Carbon footprint offset with Ecologi

Cycle to work scheme

Salary sacrifice EV car scheme

Company events & charity fundraising opportunities

Funded professional training and access to our inhouse training platform

What are the hours and working patterns?

40 hours a week between 8am – 5.30pm

Monday – Friday

Predominantly school site visits, some work from home, visits to the regional Head Office

Computeam Pay Scale

£40,000 - £42,000 per annum (full time)

Mileage expenses reimbursement (own car essential and full driving licence)

Laptop and phone

Work uniform polo shirt & fleece