Head of Global Business Services Hub Portugal (m/f/d)

About The Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Support the Voith Group | Group Division Corporate Functions & Services as a

Head of Global Business Services Hub Portugal (m/f/d)

Job ID 76657 | Location Coimbra, Aveiro or Braga

We are seeking an experienced and entrepreneurial leader to establish and scale our Global Business Services (GBS) Hub in Portugal.

This role goes beyond a traditional Shared Service Center: the hub will combine operational GBS service delivery with the systematic build-up of critical business capabilities, supporting Voith’s long-term competitiveness and transformation agenda.

Your Role

• Lead the setup, ramp-up, and management of the GBS Hub in Portugal as part of the global GBS organization.
• Establish the hub as a dual-value platform, delivering both: high-quality GBS services and scalable, functional and business capabilities
• Hire, onboard and manage a team of professionals, develop local talents and foster a high-performance culture, with strong focus on talent development and capability growth.
• Develop and maintain RACI frameworks, SLA agreements, and KPI-based performance management systems, including continuous improvement tracking.
• Drive End-to-End processes, continuous improvement, automation, and innovation within the Global Business Service Center.
• Continuously expand scope, capabilities, and value contribution in close collaboration with business functions and divisions.
• Ensure robust risk management, compliance, and governance
• Report to SVP Global Business Services and senior management on the performance and progress of the Global Business Service Center Hub.
• Represent the center in GBS leadership forums and initiatives.

Scope of the GBS Hub Portugal

The hub will cover a broad spectrum of GBS services and business capabilities, including but not limited to:

• Finance & controlling services.
• HR services.
• Customer service and commercial support.
• Operational support services.
• Project management and value management support.
• Compliance and governance services.
• Data, analytics, and business intelligence support.

All services and capabilities will be implemented in a phased approach, ensuring close alignment with business priorities and sustainable scaling over time.

Your Profile

• 10+ years of experience in building and managing Shared Service Centers, GBS organizations, or comparable hubs.
• Proven track record in scaling operations and driving efficiency improvements.
• Strong experience in in developing capabilities beyond transactional services.
• Experience in digitization, automation, and transformation is a strong advantage.
• Demonstrated success in building and leading high-performing teams.
• Strong entrepreneurial mindset and hands-on mentality.
• Excellent stakeholder management skills across functions and regions.
• Fluency in English and Portuguese; additional European languages are a plus.

We offer you an international working environment with an open and inclusive company culture. In addition, you can expect flexible working models, sustainable development opportunities and various offers for the compatibility of family and career as well as health and well-being.

Apply now via our web portal.

Find more details about the application process.

The J.M. Voith SE & Co. KG | VZS is looking forward to your application!

Your personal contact

J.M. Voith SE & Co. KG | VZS

Global Business Services HR EMEA

Talent Acquisition Team

• Annika Frey
• Tel. +49 7321 37 2392

voith.com/career

Job ID 76657