Business Analyst - Print Operations

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Print Operations Technical Business Systems Consult in Tempe, AZ or Des Moines, IA or Minneapolis, MN or Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12+ Months

Required Skills & Experience

Domain Expertise (Non-Negotiable)

• Proven experience in print, mail, or output services in a high-volume environment
• Strong understanding of delivery, reconciliation, and operational controls
• Familiarity with print stream formats (AFP, PDF, XML, PCL)
• Experience with mail tracking, reprints, exception handling, and SLAs

Reconciliation & Controls

• Hands-on experience with document/file-level reconciliation
• Knowledge of control totals, audit trails, and SOX-related controls
• Ability to design and document reconciliation logic and break-resolution workflows

Technical & Data Skills

• Advanced Excel skills (pivot tables, reconciliation modeling)
• Comfort validating data consistency across multiple systems

Business Analysis Experience

• Senior-level BA experience supporting Operations or regulated environments
• Strong documentation, process mapping, and requirements writing skills
• Experience capturing exception flows and control requirements

Preferred / Nice-to-Have

• MRDF (Mail Run Data File) experience (strong plus; submit immediately if present)
• Financial services or regulated industry experience
• Experience with automated reconciliation or operational dashboards
• Background with vendor-managed print services

What You Will Be Doing

Print, Mail & Output Delivery

• Analyze and document end-to-end print and mail processes, from upstream data through print, mail, and archival
• Support high-volume batch print operations including statements, letters, notices, and checks
• Partner with print vendors and/or in-house print teams to ensure SLA adherence and delivery accuracy
• Identify operational risks such as mis-collation, remail exposure, and compliance gaps

Reconciliation & Controls

• Design, document, and validate document-level and file-level reconciliation processes
• Ensure expected vs. actual output reconciliation with clear break identification and resolution workflows
• Define control totals, audit trails, evidentiary artifacts, and aging logic
• Support SOX-impacted and regulatory control environments
• Collaborate on automated vs. manual reconciliation strategies

Business Analysis & Requirements

• Produce end-to-end functional and non-functional requirements that withstand audit and production realities
• Embed control requirements directly into solution designs
• Document exception handling, reprints, breaks, and failure scenarios (not just the happy path)
• Maintain traceability from regulatory or operational obligations to system behavior