Tier 1 Support Agent - Remote

Responsibilities

Kforce has a client that is seeking a Remote short-term Tier 1 Support Agent for a support project. Duties Include:

• Handle incoming calls professionally, ensuring a positive customer experience
• Accurately vet and document cases in Salesforce for escalation to senior agents
• Resolve straightforward cases such as password resets and basic account inquiries
• Work closely with senior support agents to ensure timely and accurate case handoffs

Requirements

• Experience in customer service
• Strong phone handling skills with a customer-first mindset
• Ability to document cases clearly and accurately for escalation
• Capable of resolving simple issues independently
• Experience in an environment with strict adherence to rules and regulations
• Experience with Salesforce is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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