Manager, Customer Success

Mews is seeking a Manager, Customer Success to lead and develop a team of Customer Success Managers for MM EMEA, driving customer outcomes and revenue retention/expansion/payment adoption, and ensuring excellent execution of the post-onboarding customer journey. Requirements - Proven people-management experience in Customer Success/Customer Experience for SaaS - Strength in negotiation and managing difficult customer conversations - Analytical and data-driven decision-making - Player-coach leadership - Influence with impact - Fluency in English; additional European languages are a plus Benefits - Participation in our company share program - Best-in-class parental leave - Unlimited paid holiday - Work from anywhere - Relocation options available after 1 year - Monthly "EDGE" time - Flexible, hybrid working options - One-off home office setup budget - Monthly working-from-home and healthcare allowances