Operations Office Manager

About Us:

EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.

Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.

EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!

EMR USA is seeking a highly organized and customer-focused Operations Office Manager to join our team at our Pensacola, Florida facility. This key administrative and operational role supports daily office and scale operations and serves as a backup for Cashier, Truck Scale Operator, and Commercial Administration functions.

The ideal candidate thrives in a fast-paced industrial environment, has strong attention to detail, and enjoys working with both customers and operations teams.

Key Responsibilities

• Serve as backup for Cashier, Truck Scale Operator, and Commercial Administration roles as needed
• Weigh incoming and outgoing loads using automated scale systems
• Process customer tickets and payments; maintain accurate cash and check balances
• Enter and retrieve transaction data from internal systems
• Process inspection tickets and maintain inventory controls
• Communicate with yard personnel regarding incoming and outgoing loads
• Provide excellent customer service to dealers, vendors, drivers, and customers
• Answer and route phone calls and emails
• Maintain transaction files and documentation
• Monitor radiation detection systems and maintain required records
• Order office supplies and coordinate office maintenance
• Assist with budgeting, reporting, and administrative support
• Identify operational issues and recommend process improvements
• Stay current on scrap commodities, industry trends, and regulations
• Perform additional administrative and operational duties as assigned

Qualifications & Skills

• High school diploma or GED required
• 1–2 years of customer service or administrative experience preferred
• Experience in scale operations, cashiering, or industrial/yard environments is a plus
• Strong customer service and interpersonal skills
• Excellent attention to detail and organizational abilities
• Basic to intermediate computer proficiency
• Ability to work independently and as part of a team
• Effective verbal and written communication skills
• Ability to work under pressure in a fast-paced environment
• Must be able to pass a background check, physical, and drug screening

Physical & Work Environment

• Office and scale house environment within an industrial yard
• Frequent sitting, standing, walking, bending, kneeling, and lifting up to 50 lbs.
• Regular use of computers, phones, and office equipment
• PPE required in designated areas

EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce.