Technical Account Manager

Job Title: Technical Account Manager

Location: Vancouver, BC

Salary: $94K - $103K + Commission

Job Type: Permanent

We are looking for a Technical Account Manager to support customers across the Americas. You will focus on technical account management, customer enablement, and solution optimization. You guide customers in setting up, using, and developing their engineering environments with Cadmatic software. In addition, you contribute to presales activities through high-quality technical discovery and demonstrations. You’ll be a part of the Sales team and report to our Regional Sales Director of Americas.

Responsibilities:

• Act as the main technical contact for assigned customers.

• Support onboarding, training, and ongoing enablement of Cadmatic solutions.

• Learn customer engineering workflows and advise on optimal configuration and use.

• Diagnose technical issues and coordinate resolution with Product, R&D, and Support.

• Participate in technical discovery for qualified opportunities and provide workflow-based technical insights to support solution positioning.

• Prepare and deliver tailored product demonstrations and support proof of concepts and hands on evaluations.

• Contribute technical validation and qualification before proposals.

• Maintain clear technical account documentation while tracking account health, adoption levels, usage patterns, and issue logs.

• Proactively identify technical risks and recommend actions.

• Share structured customer feedback with internal teams to develop our services.

Requirements:

• Bachelor’s degree in engineering or equivalent technical field.

• Experience with CAD, CAE, PLM, or similar engineering software.

• Background in shipbuilding or marine engineering supports your success in this role. Experience from industrial plant or other advanced engineering environments fits the role well too.

• Ability to communicate complex technical topics clearly to customers and internal teams.

• Comfortable operating in customer-facing, matrix environments.

• Willingness to travel.

• Knowledge of Cadmatic products or familiarity with export control environments such as EAR or ITAR is considered an asset.

Duke Marine is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals including, women, members of visible minorities, Indigenous persons, and persons with disabilities. Furthermore, we are committed to providing an inclusive and accessible environment. If you require reasonable accommodation during the recruitment process, please let us know, and we will work with you to support your request.