Software Implementation Coordinator

About SINGU

At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.

Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.

Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.

If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation.

About The Role

We are looking for a high-performing Software Implementation Coordinator to join our Customer Experience team dedicated to Micad Pro platform. Someone who takes full ownership of outcomes, not just tasks, and who thrives in a fast-paced, customer-focused environment.

This is not a role for someone who wants to follow a script. You will own individual implementations end-to-end, contribute to complex enterprise rollouts, and be expected to think strategically about how we deliver value to our customers — not just execute.

This is a brilliant development opportunity for someone who has built a solid foundation in software implementations and is ready to step up, take on more responsibility, and grow fast in a scaling business.

Location: Cardiff-based, remote (to be able to meet with the team from time to time), with regular travel across the UK for on-site customers visits.

Responsibilities

• Own end-to-end customer implementations – lead technical deployments for assigned customers from kickoff through go-live. You set the pace, manage the complexity, and are accountable for the outcome.
• Drive enterprise-level rollouts – work closely with the Solutions and Implementation Manager on complex, multi-site projects. You are expected to bring strategic thinking to planning, not just execution.
• Be the technical authority on Micad Pro – develop deep platform expertise so you can guide customers through configurations, resolve issues decisively, and challenge solutions that do not serve the customer's long-term goals.
• Lead strategic Success Planning – hold meaningful conversations with key accounts about measurable outcomes. You are not just checking boxes — you are helping customers unlock real value.
• Act as a bridge between customer and product – work cross-functionally with Sales, Customer Success, Product, and Engineering. Your customer insights should actively shape how we build and improve the platform.

What You Will Bring To The Team

• Proven implementation track record – you have successfully delivered software implementation or solutions delivery projects — ideally in SaaS, PropTech, CAFM, or B2B software. You know what good looks like and you hold yourself to it.
• Strong technical aptitude and intellectual curiosity – you get to grips with complex platforms fast, troubleshoot independently, and train end-users with confidence. You do not wait for someone else to figure it out.
• Strategic thinking, not just execution – you understand the customer's broader goals and connect your work to their business outcomes. You ask why, not just how.
• Ownership mindset – you take responsibility for your projects, your customers, and your results. When something goes wrong, you fix it. When something could be better, you say so.
• Exceptional communication skills – you can translate technical complexity into plain language, build trust with senior stakeholders, and represent Micad credibly at every level of a customer organisation.
• Organised, detail-oriented, and proactive – you keep projects on track, flag risks early, and never let something slip through the cracks. You are the kind of person others rely on.
• Comfortable with key tools – HubSpot, Vitally, Jira, or similar. You are data-driven and confident reporting on progress with clarity.
• Hungry to grow – you are ambitious. You want to be the best at what you do and you are actively looking to develop into a senior role. This is not a holding position for you — it is a launchpad.

What Does Success Look Like

High-quality, on-time implementations. Customers who see value fast. Satisfaction scores that reflect the standard we hold ourselves to. And a clear trajectory toward a senior implementations role.

Why join SINGU?

• Permanent contract with competitive yearly salary range of 35'000 – 40'000£.
• A clear path to a senior implementations role — this is a place where performance is noticed and rewarded
• A collaborative, no-micromanagement culture — we trust you to deliver
• Part of a fast-scaling, international group redefining how real estate is managed

If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.