Chief Technology Officer

Position

Acis is one of Australia’s leading providers of business and investment structures, supporting accounting, legal, SMSF administration and wealth advisory firms through a proprietary technology platform combined with expert legal oversight.

The platform enables the creation and management of companies, trusts, and SMSFs, integrating with third-party systems and streamlining processes.

The CTO is responsible for developing and executing the end-to-end technology strategy for Acis, ensuring the platform and systems are secure, scalable, reliable, and innovative.

This role leads:

• Business-as-usual (BAU) technology operations & support;
• Software development & product delivery;
• Cybersecurity & risk management; and
• AI and automation.

The CTO partners closely with the CEO, executive and cross functional team leads to translate business strategy into technology outcomes that drive client value, operational efficiency, a sustainable business model and revenue growth.

Responsibilities

Technology Leadership & Strategy

• Review, refine and execute a 3 - 5 year technology roadmap aligned to business strategy and growth.
• Support commercial outcomes including revenue growth, client retention and new product innovation.
• Advise the executive team on technology trends, risks, and opportunities.
• Build a high-performance IT organisation, fostering cross functional collaboration and an integrated IT/business culture to align technology with stakeholder needs.
• Drive high performance engineering excellence, accountability and continuous improvement.
• Manage and oversee IT costs and vendor relationships.
• Partner with the business to align technology with client needs.

BAU IT Operations & Tech Support

• Ensure high availability, reliability and performance of the Acis platform for employees, partners and clients.
• Oversee tech support function, incident management and related SLA performance.
• Optimise cloud infrastructure.
• Maintain robust business continuity and disaster recovery capabilities.

Software Development

• Lead end-to-end software development lifecycle across products and platform.
• Drive modern engineering practices across Agile / DevOps / CI-CD and test automation & quality engineering
• Ensure platform scalability to support growth in users, transactions, and integrations.
• Collaborate with product, customer and executive teams to prioritise high-impact features.

Cybersecurity & Risk Management

• Own business-wide information security strategy and governance.
• Ensure compliance with relevant standards (e.g. ISO 27001).
• Protect sensitive client, legal, and financial data through identity & access management, data protection & encryption and security monitoring & incident response.
• Ensure regular risk assessments, audits, and penetration testing are undertaken and issues remediated on a risk/exposure basis.

AI & Automation

• Define and deliver an AI and automation roadmap to enhance operational efficiencies, document generation and review workflows;
• Client onboarding and processing;
• Internal productivity and support operations. Leverage data to enable analytics, insights, and decision-making.
• Evaluate and deploy emerging technologies (e.g. GenAI, workflow automation, RPA)
• Ensure responsible AI usage, governance, and risk controls.

Key Outcomes & KPIs

• Platform uptime, reliability, and performance.
• Delivery velocity and product quality.
• Security posture and compliance outcomes.
• Reduction in manual processes through automation.
• Customer satisfaction (internal & external).
• Cost efficiency of technology operations.
• Innovation impact (AI/automation adoption, new capabilities).

Experience & Skills

• Proven CTO / Head of Engineering / Technology leadership experience.
• Experience in SaaS or platform-based businesses.
• Strong background in software engineering leadership, cloud-native architectures (AWS/Azure/GCP) and cybersecurity frameworks and governance.
• Experience managing both BAU operations and product engineering teams.
• Track record of delivering scalable, high-availability systems.
• Strategic thinker with strong execution capability.
• Commercially minded with a focus on business outcomes.
• Pragmatic and delivery-focused (balances innovation with stability).
• Strong communicator across technical and non-technical stakeholders.
• Builds empowered, accountable teams.