Customer Service/Office Manager

Job Summary:

The Customer Service/Office Manager will oversee the general administrative function and activities of the office.

Supervisory Responsibilities:

· Oversees the daily workflow of the Springfield, Palmer and Amherst Offices.

· Oversees cross-training of positions.

· Coordinates service workflow throughout all offices in conjunction with Service Dispatcher.

· Collaborates with Service, Oil, and Accounting departments to ensure cross-departmental work is aligned, communication is consistent, and tasks are completed on time.

· Leads, motivates and oversees the customer service team to ensure consistent customer discussions regarding all services, benefits and plans Noonan has to offer.

· Conducts performance evaluations that are timely and constructive.

· Handles or assists with discipline and termination of employees in accordance with company policy in conjunction with Human Resources Director.

Duties/Responsibilities:

· Facilitates maintenance of office equipment.

· Sets up new customer accounts and budgets.

· Coordinates the maintenance of office files.

· Answers the phone, assists walk-in customers as needed.

· Troubleshoots billing questions/discrepancies for customers directly or in coordination with staff.

· Schedules service appointments/oil deliveries

· Performs other related duties as assigned.

Required Skills/Abilities:

· Ability to type at least 60 words per minute.

· Extensive knowledge of office management procedures.

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Proficient with Microsoft Office Suite.

Education and Experience:

· High school diploma or equivalent required; Associate’s degree in office administration or related field preferred.

· Only candidates with three years or more years of administrative and managerial experience will be considered.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

• · Must be able to lift up to 15 pounds at times.