BPO Operations Manager

WorkNomads is looking for an experienced Operations Manager to build, launch, and scale a brand-new BPO operation for a new client. Requirements - Fluency in English is mandatory; additional EU languages are a strong plus. - 5+ years of experience in BPO or contact center operations, with proven exposure to launching new teams or client programs. - Strong expertise in business processes mapping and digital transformation in CX. - Bachelor’s degree in Business, Management, or a related field (or equivalent experience). - Demonstrated experience in project-based operational setups, transitions, or start-up operations. - Strong people leadership skills with the ability to motivate teams in fast-changing environments. - Solid understanding of KPIs, SLAs, quality frameworks, and workforce planning. - Excellent stakeholder management and client communication skills. - Data-driven mindset with the ability to translate insights into action. - Comfortable working remotely and coordinating across multiple functions. Benefits - Competitive salary and benefits package. - Access to WorkNomads’ global community, co-working spaces, and events. - A diverse, inclusive workplace where individuality is celebrated. - Personalized career development and growth opportunities. - The chance to build something from scratch and leave a lasting impact on a new client partnership. - A role with real ownership and decision-making power. - A remote-first, international environment built on trust and autonomy.