Patient Care Intake Representative - Remote

Overview Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees. Job Summary: Entry Level Position. Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution. This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction. Responsibilities - Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members - Manage and assist with prescription processing as needed, when not taking patient inbound calls - Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls - Directing calls to the correct department, team, or individual based on the assessed patient needs - Provides resolution to customer service issues to ensure member satisfaction as needed - Maintain and keep reasonable production as determined by supervisor - May assist in orienting and training new employees - Responsible for completing all mandatory and regulatory training programs - Perform other duties as assigned

Qualifications

Job Skill Requirements: - Exceptional phone and listening skills. - Exceptional written and verbal communication skills - Excellent computer and keyboarding skills - Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy - Technical Proficiency: Understanding and utilizing relevant software, databases, and tools - Teamwork and Collaboration: Collaborating effectively with other team members - Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations - Excellent organizational skills Educational Requirements: - Minimum: High School Diploma or GED - Preferred: Pharmacy technician or related certification Experience: - Experience in a customer service-related field - Preferred: 6-12 months’ experience as a pharmacy technician Required (Mississippi Employees): - Registered with the State of Mississippi as a Pharmacy Technician