Systems Analyst

Join our team as an APS5 Systems Analyst!

Multiple Opportunities available with genuine opportunities for career progression.

These exciting, ongoing and non-ongoing for 12 months, hybrid, flexible roles within the Enterprise Technology Group (ETG) at The Administrative Review Tribunal can be located in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Sydney, Darwin or Perth.

Remuneration: The annual salary for the position is APS5 - $88,834 - $96,829 p.a., plus a generous employer superannuation contribution of 15.4%.

About the opportunity:

Reporting to Case Management System (CMS) Product Leads, the System Analyst roles provide application support to Tribunal end-users and contribute to the testing and implementation of system changes.

Working closely with other System Analysts and ETG staff, you will have the opportunity to learn new skills and contribute to key organisational and strategic initiatives.

You will be required to provide quality and responsive 1st and 2nd level support to end users across business application systems. Undertake routine maintenance including backups, server updates, and monitoring of system logs.

You will support the product teams and users in monitoring and managing the workload and output of the team against business priorities and known user concerns and serve as an escalation point for complex enquiries

The team are geographically dispersed and enjoy flexible working arrangements, including the opportunity to regularly work from home.

About you:

To be successful you will require:

• Experience providing 1st and 2nd level application support for business applications, and documenting related processes
• Excellent customer service and communication skills to be able to communicate complex information clearly and succinctly
• Well-developed interpersonal skills including the ability to work collaboratively, develop and maintain positive working relationships with internal and external stakeholders
• A basic understanding of the system development lifecycle (SDLC), database systems and knowledge of SQL

You will hit the ground running if you have experience using Jira, Confluence and ServiceNow and supporting bespoke case management systems.

Desirable:

• Degree or post graduate qualifications in information, technology, management and/or related disciplines
• Using Jira, Confluence and ServiceNow
• Supporting bespoke case management systems
• Vocational certification in modern information, communication and technology approaches including Agile, Scrum, SAFe, ITIL, TOGAF, COBIT, PRINCE2/PMBOK, etc.

More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.

About the Tribunal:

The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.

We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.

You can learn more about the Tribunal on our website.

What we offer:

We believe the little extras can make a big difference in supporting your success and some of our great incentives include:

• flexible working options, including flexi-time and remote working to support you with your commitments outside of work.
• competitive salary including generous superannuation employer contribution of 15.4%
• salary packaging options
• supportive career development opportunities
• access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
• generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance and options to purchase leave.
• Employee Assistance Program for you and your family
• positive and inclusive culture.

Read our Enterprise Agreement for more information about our terms and conditions of employment.

How to apply:

To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.

Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how they feel they match the capabilities and experience of role.

Applications close: 24 May 2026 11:45pm (AEST)

NO AGENCIES PLEASE

We are a Circle Back Initiative Employer and commit to responding to every applicant.

Please note a merit list/pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the Tribunal, or the broader APS, within 18 months from the original advertised date in gazettal.

The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQIA+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability