Manager - Claims Delivery Brisbane

Take hold of a monster opportunity and join our ART Life team as a Manager - Claims Delivery. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About The Role

As Manager, Claims Delivery, you’ll play a pivotal leadership role within ART Life Operations, ensuring highquality, compliant and timely delivery of group life insurance services for members.

Reporting to the General Manager, you’ll lead team leaders across claims and related insurance operations, balancing strategic direction with operational excellence. Your focus is on making insurance simpler, more accessible and truly membercentred.

In This Role, You’ll

• Provide strategic leadership across claims and insurance operations delivery
• Lead and coach team leaders to drive performance, capability and engagement
• Champion continuous improvement, innovation and digital transformation
• Own service performance through KPIs, SLAs and operational governance
• Ensure compliance with life insurance regulation and industry codes
• Manage operational risk, incidents, audits and regulatory obligations
• Partner closely with product, underwriting, technology, legal, risk and reinsurance teams
• Contribute to employer onboarding, transitions and policy change initiatives

You’ll be trusted to balance member experience, regulatory obligations and commercial outcomes — while building a strong, collaborative and valuesled culture.

This role is available as a permanent opportunity and offers an additional 6 Wellbeing Days/year.

About You

You’re a confident, empathetic people leader with deep experience in insurance operations and a passion for delivering meaningful outcomes for members.

You’ll Bring

• Strong leadership experience within insurance or regulated financial services
• Solid understanding of group life insurance and claims operations
• Proven ability to lead leaders and manage large operational teams
• Experience working within complex regulatory frameworks
• A continuous improvement mindset, with exposure to transformation or digital initiatives
• Clear communication skills and strong stakeholder management capability

Highly regarded

• Experience in group life or superannuationlinked insurance
• ALUCA accreditation
• Tertiary qualifications in business, insurance or health sciences

About Us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 28 May 2026.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.