Interpreter MMB - Seasonal

JOB SUMMARY: Demonstrate excellent representation of the aquarium at all times through a positive, can-do attitude and teamwork focused work ethic.

Responsible for guest monitoring and interaction, habitat interpretation and public speaking.

Minimum Job Requirements: Must be willing to consistently provide excellent internal and external customer service above and beyond expectation.

• Public presentation experience and comfort


• Strong communication and teamwork skills


• Requires schedule flexibility, evenings/weekends/holidays, and overtime

Additional Preferred Experience:

• Bachelor’s degree in related discipline


• Ability to pass swim test


• Multi-lingual, Spanish speaking

Responsibilities & Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor multiple animal habitats to ensure that guests follow all proper safety guidelines established by the institution


• Provide internal and external customer service and exceptional guest experience exceeding Mystic Aquarium’s target expectations


• Present public demonstrations on microphone while monitoring habitats to educate guests regarding safety and species natural history with approved Institutional information


• Maintain up to date knowledge of habitats, animal collection, programs and general aquarium information


• Ability and comfort responding to emergency procedures, including guests and animal emergencies following Mystic Aquarium’s institutional procedures


• Ability to work in all weather conditions including cold, hot and wet, both indoors and outdoors


• Understand and utilize proper radio etiquette and communication


• Ensure cleanliness of facility and maintain safety for all guests


• Maintain consistent professional attitude, motivation, and willingness to accept feedback


• Conduct behavioral observations and data collection as requested


• Staff after hours events as needed


• Perform all other duties as assigned by supervisor

Safety/Security

• Work in a safe manner at all times.


• Properly use and keep, in good order, all personal protective equipment (PPE) supplied to them as protection from recognized hazards.


• Report any unsafe condition


• Must have a working knowledge of all Facility wide, and Department specific, safety procedures that relate to their position, including, but not limited to: Emergency Evacuation, Lockdown Procedure, and Fire Extinguisher Use.