Business Applications Manager

Edesia is a non-profit social enterprise on a mission to end global malnutrition. We manufacture and distribute life-saving, ready-to-use therapeutic foods—such as Plumpy’Nut and Nutributter—to treat and prevent malnutrition among children and mothers in the world’s most vulnerable and hard-to-reach communities. Through strong partnerships with leading humanitarian organizations, NGOs, and Ministries of Health, we ensure our products reach those who need them most—even in the midst of the most complex and challenging humanitarian emergencies.

JOB SUMMARY:

We are seeking a Business Applications Manager to lead the strategy, optimization, and day-to-day management of Edesia’s core business systems, including ERP, Salesforce, and related enterprise applications. This role sits at the intersection of IT and business operations, acting as both a systems leader and business partner. You will translate operational needs into scalable technology solutions, improve system adoption, and drive cross-functional initiatives that enhance efficiency and data visibility.

This is a high-impact role with visibility across finance, supply chain, manufacturing, and partnerships—and will play a key role in future ERP transformation efforts.

RESPONSIBILITIES AND DUTIES:

Systems Leadership & Administration

• Own and manage core business systems (ERP, Salesforce, and other enterprise tools)
• Configure, maintain, and continuously improve system functionality and performance
• Ensure system reliability, data integrity, and alignment with business needs

• Collaborate with stakeholders across departments to gather requirements and identify opportunities for improvement
• Translate business processes into scalable system solutions
• Serve as a trusted advisor bridging technical and non-technical teams

• Lead and execute cross-functional system implementation and enhancement projects
• Contribute to long-term applications strategy, including ERP evaluation, selection, and migration
• Apply structured project management practices to deliver initiatives on time and within scope

• Partner with teams to improve reporting capabilities and data accessibility
• Develop or support dashboards, queries, and reporting tools (e.g., SQL, built-in analytics)
• Promote data-driven decision-making across the organization

• Drive user adoption through training, documentation, and change management
• Troubleshoot issues and provide ongoing support to end users
• Continuously improve user experience and system utilization

Required

• 5–8+ years of experience in business systems, applications management, or similar roles
• Hands-on experience with ERP systems (manufacturing environment strongly preferred)
• Experience with Salesforce or similar CRM platforms
• Strong understanding of business processes across operations, finance, or supply chain
• Proven ability to manage cross-functional projects and stakeholders

• Experience supporting ERP implementations or migrations
• Familiarity with reporting tools and basic SQL
• Experience in manufacturing, supply chain, or nonprofit environments
• Project management certification or formal training

• Hybrid work environment with on-site presence in North Kingstown, RI
• Occasional off-hours support may be required during system upgrades or critical issues