Technical Support Specialist

WebBank (the “Bank”) is a Utah chartered Industrial Bank headquartered in Salt Lake City, Utah. As “The Bank Behind the Brand®”, WebBank is a national issuer of consumer and small business credit products through Strategic Partner (Brand) platforms, which include retailers, manufacturers, finance companies, software as a service (SaaS) and financial technology (FinTech) companies. The Bank is a leading player in the digital lending space, driving innovation in financial products through embedded finance with Strategic Partner platforms. WebBank engages in a full range of banking activities including consumer and commercial loan products, revolving lines of credit, credit cards, private-label card issuance, auto-refinancing and more. The Bank provides capital in the form of asset-backed lending and other credit facilities to Strategic Partner platforms, credit funds, and other lenders with a targeted focus on specialty finance assets. The Bank is also a leading provider of commercial insurance premium finance products through its wholly owned subsidiary National Partners and Security Premium Finance, a wholly owned subsidiary of National Partners.

WebBank is named in Glassdoor’s Best Places to Work in 2023 and 2024. WebBank was also honored as one of the Best Places to Work in Financial Technology in 2023 by American Banker. "Some of the most intriguing technology advances in financial services are developed within fintech firms that partner or compete with banks,” said Penny Crosman, executive editor, technology at American Banker. “Best Places to Work in Financial Technology provides a closer look at these companies and the culture and benefits that help them attract top talent.”

Job Summary

As a Technical Support Specialist, you have the opportunity to be a hero every day by actively resolving operational issues and providing top-notch assistance to employees with their computer and software needs. You’ll also have the chance to learn and flex your technical skills by conducting regular maintenance on laptop devices and ensuring that only authorized users have access to the network. You’ll play a key role in maintaining the company’s asset inventory and managing the replacement schedule for outdated hardware. Plus, you’ll have the opportunity to make a real impact by recommending operational improvements based on your observations of recurring requests and tasks. This is an exciting and dynamic role where you can make a real difference in the day-to-day operations of the company. As a Technical Support Specialist, you have the unique opportunity to be the eyes and ears of the IT Operations team. By reporting ongoing issues and unexpected questions, you provide valuable insights that help keep the company’s technology running smoothly. But that’s not all - you also have the power to drive change by recommending operational improvements that reduce time spent on recurring tasks. In this role, you’ll be a key player in shaping the future of the company’s IT operations, making every day an exciting adventure.

In the Technical Support Specialist position, you will receive hands-on learning and exposure to a variety of IT disciplines at a company with well-funded training and tuition programs makes this position the first step in your long-term professional development. WebBank provides training, mentoring, and the opportunity to use new GenAI tools, and best in class industry applications. WebBank has a proven track record of transforming ambitious, early career, go-getters into high achieving team players in a very short time frame.

You Will

Primary Responsibilities (Job Duties)

• Actively work on incoming helpdesk tickets to resolve operational issues with a primary focus on assisting employees with computer/software issues.
• Conduct regular maintenance on laptop devices.
• Periodically review network users list to ensure that only authorized users have access.
• Assist in maintaining asset inventory and managing replacement schedule for outdated hardware.
• Recommend operational improvements based on frequency of recurring requests and tasks and create user friendly, self-help documents for future distribution.

You Get:

• Paid Time Off (PTO) - Generous paid time off plus paid parental leave
• Health insurance - Plans include an employer paid medical option, dental and vision coverage, plus we offer health savings accounts
• 401(k) - WebBank matches up to the first 6 percent of employee contributions and both the employee’s contributions and WebBank’s match are fully vested immediately
• Life and Disability Insurance - Life insurance and long and short-term disability insurance plans are 100% employer paid
• Tuition Reimbursement - WebBank provides reimbursement for classes needed to obtain certain degrees, up to $5,250 per academic year