HR Coordinator

Job Description:

The HR Coordinator role is part of HR Services and provides support to customers across a variety of HR-related services. This position supports talent acquisition administration, employee inquiries, HR transactions, benefits administration, and documentation while advising customers on HR policies and procedures. The role requires strong communication, organization, customer service, and the ability to work across teams in a fast-paced environment.

Major Duties & Responsibilities

• Daily attendance tracking
• FMLA tracking and administration reporting
• Talent Acquisition support (interview scheduling and documentation preparation)
• Onboarding and orientation coordination, including conducting HR orientation presentations
• Insurance enrollment and billing administration for hires, terms, and leaves
• Responding to and resolving employee questions and requests
• Front desk and phone backup support
• Supporting HR projects and tasks as assigned

Time Allocation Summary

• 40% – Talent Acquisition Administration
• 30% – Manage Employee Inquiries
• Respond to employee calls, emails, and mail via SAP CRM and/or SuccessFactors
• Educate and coach employees on HR policies, procedures, pay, data changes, and benefits
• Process benefits enrollments, eligibility determinations, claims, and documentation
• Support Benefits Open Enrollment
• Apply knowledge of local employment laws
• 15% – Execute Global HR Transactions
• Administer HR transactions in SAP HR and/or SuccessFactors
• Ensure all processes follow global standards
• 15% – Maintain Documentation
• Maintain regional HR process documentation
• Create HR user guides and manuals
• Update employee-facing HR content
• Develop and maintain knowledge articles

Must Have Skills

• Proficiency in Microsoft Office
• Experience with HRIS systems (SAP HR and SAP CRM required; SuccessFactors preferred)
• Strong written and verbal communication skills
• Excellent customer service skills
• Ability to present and conduct training
• Strong problem-solving and organizational skills
• Ability to manage multiple priorities and projects simultaneously
• Ability to coach and train employees on HR processes and procedures
• Ability to work collaboratively across departments and shifts
• Must promote a positive, professional work environment
• Spoken and written fluency in English (Haitian Creole or Spanish is a plus)
• Flexibility to work nonstandard hours when required