E-Commerce Assistant

We are seeking a highly motivated E-Commerce assistant to join our head office team. The role supports the day-to-day running of the online store, ensuring products, promotions, content, and orders are accurate, up to date, and trading effectively. This role is hands-on, detail-focused, and plays a key part in delivering a smooth customer journey and supporting online sales growth.

Key Responsibilities

Website & Product Management

• Upload and maintain products on the e-commerce platform (Shopify).
• Ensure product titles, descriptions, images, pricing, barcodes are accurate.
• Assist with category management, collections, filters, and navigation.
• QA website changes before and after updates or launches.
• Conduct regular tests to improve user experience

Promotions & Trading Support

• Support the setup of promotions, discounts, bundles, and free gifts.
• Check promotional pricing, banners, and messaging are correct and live on time.
• Assist with campaign launches (e.g. seasonal sales, brand events, BFCM).
• Monitor live promotions and report any issues quickly.

Order & Customer Support

• Support order management and issue resolution in collaboration with customer service and warehouse teams.
• Assist with investigating delivery issues, refunds, and returns.
• Ensure customer-facing information (delivery, FAQs, T&Cs) is accurate and up to date.

Cross-Team Collaboration

• Work closely with marketing, buying, warehouse, and customer service teams.
• Liaise with agencies or third-party app providers when required.
• Support new site features, system upgrades, or process improvements.

Essential

Skills & Experience

• Strong attention to detail and organisational skills
• Experience with Shopify or another e-commerce platform
• Good written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Confident using digital tools and learning new systems
• Basic understanding of online promotions, discounting, or merchandising
• Experience in retail, pharmacy, beauty and health an advantage

Personal Attributes

• Highly organised and process-driven
• Proactive and willing to ask questions
• Team player with a positive, can-do attitude
• Interested in e-commerce, digital, and online retail

What Success Looks Like

• Website content and products are consistently accurate and up to date
• Promotions launch smoothly with minimal errors
• Issues are spotted early and resolved quickly
• The e-commerce team is well supported in day-to-day trading activity