Account Manager

Account Manager

This is a client-facing role for someone who blends strong relationship management, project delivery, and industry knowledge in utilities, infrastructure, or public-sector operations.

The Account Manager ensures customer success while driving growth. This role sits at the intersection of client relationships, business strategy, and project execution. The ideal candidate is a trusted partner to clients, with the ability to manage resources, coordinate teams, and deliver results.

What You’ll Do...

Client Partnerships

• Act as the primary point of contact and trusted advisor for assigned accounts
• Build and maintain long-term relationships across multiple levels of client organizations
• Understand client goals, challenges, and industry context to provide strategic guidance
• Proactively address risks and maintain a high level of client satisfaction

Project Leadership

• Lead the planning and delivery of client initiatives, including scope, milestones, timelines, and success metrics
• Manage multiple concurrent projects with structure and precision
• Coordinate cross-functional teams to ensure smooth delivery and measurable outcomes
• Anticipate resource needs, adjust plans as priorities shift, and keep communication clear
• Apply structured project management practices to ensure visibility and accountability

Strategic Growth

• Identify and pursue opportunities to expand client partnerships
• Lead renewal discussions and negotiate mutually beneficial agreements
• Collaborate with internal teams to introduce new offerings and enhancements

Industry Insight & Advocacy

• Leverage experience in utilities, public works, infrastructure, or govtech to guide client strategy
• Stay informed on industry trends and regulatory changes
• Advocate for client needs and influence service improvements
• Build strong client champions to drive referrals and case studies

What You Bring...

• Bachelor’s degree or equivalent experience
• 5+ years of experience in account management, project management, or customer success
• Background in utilities, water, power, infrastructure, or public-sector industries is required
• Strong communication and organizational skills
• Proven ability to manage and deliver multiple projects with cross-functional teams
• Collaborative and strategic mindset with a focus on client satisfaction and growth

How You Work...

• Grit: Driven to exceed expectations and deliver results
• Curiosity: Eager to learn and understand client challenges
• Impact: Analytical, action-oriented, and solutions focused
• Empathy: Client-first mindset in every decision
• Openness: Receptive to feedback and continuous learning
• One Team: Aligns teams to drive strong outcomes

Why This Role...

• Flexible, casual work environment with hybrid options
• Unlimited PTO
• Health, dental, and vision insurance
• Growth opportunities in a fast-scaling environment solving meaningful problems