Key Account Manager - KitchenAid

KitchenAid is part of the Whirlpool Corporation family, a global leader in home appliances. Since the beginning, KitchenAid has designed kitchen appliances with the maker in mind – all crafted to open a door to new possibilities and help you to get the most out of making. Delivering performance, style and innovation, they take your creations up a level.

Whirlpool Corporation is a global leader in home appliances, committed to improving life at home through innovation and design. Among its iconic brands, KitchenAid stands out as a symbol of craftsmanship and creativity. Since its inception, KitchenAid has been dedicated to designing kitchen appliances with the maker in mind—crafted to inspire new possibilities and elevate every culinary creation. Combining performance, style, and innovation, KitchenAid empowers passionate makers to take their skills to the next level.

This role in summary

As Key Account Manager for KitchenAid, you will be accountable for your assigned customer portfolio, with the core objective of ensuring the achievement of targeted sales and the profit plan. You will serve as the primary point of contact and crucial liaison between your customers and the internal KitchenAid organization.

This role requires close collaboration with the central team and our headquarters in Brussels to further strengthen our premium brand position in the Dutch market, in alignment with our commercial strategy.

Your responsibilities will include

• End-to-end accountability for assigned customers (from strategic business planning and execution to performance follow-up), ensuring the achievement of sales targets as defined by the profit plan.
• Cultivating and maintaining robust relationships with key customers, driving mutual business growth, and aligning joint sales targets with the company's commercial and strategic agenda.
• Serving as the central internal coordinator, facilitating seamless communication and proactive problem-solving between customers and critical internal departments, including logistics, finance, and marketing.
• Optimizing assortment planning and promotional campaigns in line with the KitchenAid Go-To-Market (GTM) strategy.
• Planning and executing product launches according to the marketing plan and channel strategy to achieve agreed objectives.
• Collaborating with Trade Marketing to secure best-in-class marketing activation that supports our premium brand presence at the customer level.
• Ensuring strict compliance with antitrust law.

Core Responsibilities

• Client Relationship Management: Building strong, trusting, long-term bonds with key clients.
• Strategic Planning: Developing and executing account plans to meet client goals and company objectives.
• Needs Anticipation: Understanding client business needs, challenges, and market trends to provide tailored solutions.
• Internal Coordination: Working with internal teams to deliver on client promises.
• Problem Resolution: Addressing client concerns and ensuring high satisfaction levels.
• Performance Tracking: Analyzing client data and reviewing performance to enhance the relationship.

Minimum requirements

• Strong sales, negotiation, and communication skills.
• Strategic thinking and problem-solving abilities.
• Deep understanding of the client's industry and business objectives.
• Experience in sales or account management.
• Office/Google Suite skills
• Fluency in Dutch and a good level English

Preferred skills and experiences

• Experience working in similar industries (Small Domestic Appliances).
• Strong business acumen and commercial mindset.
• Demonstrated effective negotiation and communication skills.
• Proactive and exceptional problem-solving capabilities
• Accountable, proactive, flexible, and highly structured approach to work.
• A collaborative team player and effective relationship builder who thrives in an international environment.

What we offer

Join our well-structured and consolidated team at KitchenAid, where collaboration and excellence are deeply valued. You'll thrive in an international environment offering global career opportunities. This role provides a unique chance to influence company development and engage in impactful international projects. Enjoy a supportive team spirit and positive atmosphere that fosters growth and innovation. Embrace agile working practices and immerse yourself in our vibrant international culture, becoming a true KitchenAid'er who contributes to our collective success!

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.