Software Support Engineer - Europe

Hey there and welcome to your new Opportunity with us.

We're thrilled to introduce a key role that connects our cutting-edge technology with the future of sustainable energy! Curious what this is all about?

Let’s Dive Right In

• Provide remote and on-site technical support to resolve product issues for our clients.
• Offer technical training and mentorship to field technical service engineers.
• Summarize and draft technical disclosures, operation instructions, and experience-sharing materials.
• Coordinate with R&D, PQA, and SQE to resolve major product failures and top issues.
• Collect and analyze client product service cases to refine product serviceability requirements and compile analysis reports.
• Conduct GFM field testing and reviews, liaising with HQ R&D, model simulation groups, and third-party EMS.
• Utilize SQL and Python for large-scale data analysis to support product troubleshooting and optimization.

All right, all right, that was intriguing, wasn't it?

Role

Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:

• Demonstrated strong work ethic and perseverance in technical roles.
• Experience in software development, including development and model simulation.
• Background in knowledge base development or AI development.
• Excellent communication, teamwork, and interpersonal skills, with strong execution capabilities.
• Willingness and ability to travel to support the commissioning and deployment of industrial energy storage systems.
• Solid engineering fundamentals and problem-solving intuition, with a focus on firmware and software-enabled systems.
• Proven ability to lead and collaborate across teams, fostering cross-functional partnerships.

In our team, you'll be at the forefront of innovation, tackling complex software challenges in the renewable energy sector. We believe in empowering our engineers with challenging projects and the support needed to grow professionally. Join us to make a tangible impact on sustainable energy solutions, collaborating with a passionate and dedicated group committed to technical excellence and customer satisfaction.

About Us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!