Key Account Manager NP ADR South Hub

Position Snapshot

• Location: Belgrade
• Team: Nestlé Professional
• Line Manager: Sales Manager Nestlé Professional ADR South Hub

Are you passionate about building strong partnerships with key customers and driving sustainable growth across markets? We are looking for a Key Account Manager Nestlé Professional ADR South Hub to join our Adriatic South Hub team in Serbia and take ownership of strategic customer relationships, business planning and commercial execution across the region.

A day in the life of a Key Account Manager Nestlé Professional:

• Drive achievement of volume, Net Proceeds of Sales (NPS) and customer contribution targets for assigned key accounts across the Adriatic South Hub geographies (Serbia, Montenegro, North Macedonia, Kosovo)
• Analyze customer performance, portfolio, pricing and activities, and develop annual customer business plans aligned with channel, category and brand strategies
• Lead annual business planning and negotiate commercial agreements and trade terms with key customers
• Conduct regular business reviews with customers to monitor performance, identify growth opportunities and ensure delivery of agreed objectives
• Monitor execution at store and outlet level, providing feedback and driving continuous improvement in collaboration with Field Sales teams
• Manage trade investment for assigned customers, including planning, tracking and optimization of Total Trade Spend (TTS) to ensure efficient use of resources
• Perform pre- and post-evaluation of customer activities to ensure strong return on investment and continuous business improvement
• Follow up on outstanding debts, claims and bad goods, ensuring financial discipline and timely resolution
• Plan, execute and evaluate customer development initiatives, including pricing, assortment, placement, promotions and distribution in close collaboration with Marketing, Trade Marketing and Field Sales teams
• Lead negotiations and ensure successful implementation of all customer development activities with assigned key accounts
• Provide clear, structured communication of customer plans and priorities to Sales, Marketing, Trade Marketing and Supply Chain teams
• Actively contribute to forecasting and demand planning processes through regular input and market insights
• Serve as the primary point of contact between customers and Nestlé, ensuring strong, transparent and professional relationships

What Will Make You Successful

• University degree in a relevant field with minimum 4–6 years of experience in Key Account Management, sales or customer management, preferably in FMCG or out-of-home channel
• Proven track record of managing key customers and delivering sustainable business growth
• Strong commercial and negotiation skills with the ability to manage complex customer relationships
• Strategic thinking combined with strong execution and results orientation
• Strong analytical skills and ability to translate data into actionable insights
• Advanced knowledge of MS Office (especially Excel and PowerPoint); experience working with sales and financial reporting tools (e.g. SAP) is considered an advantage
• Excellent command of English, written and spoken
• Valid B category driving license

What We Offer

• A culture that fosters inclusion, diversity and innovation
• International work environment
• Work from Home - Hybrid and flexible approach
• Private Health Insurance including annual medical check-up for employees
• Annual leave quota higher than defined by law (up to 30 days)
• Paid parental leave as per Parental Policy
• And many other benefits

What are you waiting for?

If you are interested in this career opportunity and what to join our team, please submit your application. We review all applications on an ongoing basis, so please do not delay your submission. By sending us your CV you also give us the right to collect and process your personal data, as part of our candidate registration process. Please apply with a CV in English.

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.

Be a force for good. Join Nestlé and visit us on www.nestle.com.