Technical Account Manager – Payments Platform

PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies, empowering businesses to scale globally while ensuring seamless, secure transactions.

As a part of our continuous growth we are looking for Technical Account Managers (TAMs) to join the team. In this role you will act as trusted partners for clients using our payments platform. They own the technical relationship, ensuring smooth onboarding, configuration, and ongoing optimization of payment methods and processing channels. This role combines client-facing responsibilities with strong technical expertise.

Responsibilities

• Act as the primary technical contact for assigned clients.
• Oversee onboarding of new brands and payment methods: configuration, routing setup, and testing.
• Troubleshoot escalated issues and provide strategic technical guidance.
• Analyze transaction performance and recommend optimization strategies.
• Collaborate with Product, Engineering, and Support on systemic improvements.
• Escalate complex bugs, systemic issues, or feature requests to Product/Engineering with impact analysis.
• Deliver training and demonstrations to clients.
• Maintain strong relationships with PSPs, acquiring banks, and technical partners.
• Mentor junior staff and contribute to knowledge sharing.

Requirements

• Strong understanding of payment processing and PSP integrations.
• Experience with APIs, Postman, PSP dashboards, and reporting/analytics tools.
• Excellent communication skills for technical and non-technical stakeholders.
• Strategic mindset with project management ability.

Would be a plus

• Experience with payment providers, acquiring banks, or gateways.
• Familiarity with routing rules and advanced payment flows.
• Background in FinTech, iGaming, or SaaS support.

Benefits

• Monthly food vouchers (102.26 EUR);
• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
• Starting from 20 paid leave days;
• 6 additional days of sick leaves without document required;
• Birthday gift cards;
• Sports card (Multisport);
• Wedding and newborn gifts;
• Breakfast, Friday lunches, fruits, and snacks in the office;
• Team-building events and activities;
• Career growth opportunities;
• Sunny, spacious office.

You have the opportunity to work in our office in Sofia.