Director of EVS Operations

Company Description

Live Well Healthcare Solutions is dedicated to providing exceptional Dietary, Housekeeping, and Laundry services that enhance the quality of life for residents in their communities. Committed to excellence, Live Well prioritizes the well-being of residents by maintaining the highest standards in every service it offers. Serving various states, including Arkansas, Connecticut, Massachusetts, and Pennsylvania, among others, the company's impact is widely recognized. Live Well's mission is to deliver compassionate and reliable services that foster the health and happiness of those they serve.

We are seeking an experienced and strategic Director of Environmental Services (EVS) Operations to lead and support a team of Regional EVS Managers across multiple markets.

This role is responsible for driving operational success, ensuring regulatory compliance, and delivering high-quality environmental services programs across a diverse portfolio of healthcare and senior living facilities.

The ideal candidate is a hands-on leader with a strong background in EVS within healthcare settings, proven success managing multi-site operations, and the ability to develop high-performing teams while maintaining client satisfaction and financial performance.

Key Responsibilities

Operational Leadership

• Oversee EVS operations across multiple regions, ensuring consistency in service delivery and adherence to company standards
• Provide direction, coaching, and support to Regional EVS Managers and site-level leadership
• Conduct routine site visits to assess performance, identify opportunities, and drive continuous improvement

Client Relations & Satisfaction

• Serve as a primary escalation point for client concerns and ensure timely resolution
• Build and maintain strong relationships with facility administrators and stakeholders
• Partner with clients to align EVS programs with facility goals and regulatory requirements

Regulatory Compliance & Quality Assurance

• Ensure compliance with all federal, state, and local regulations, including infection prevention standards
• Lead survey readiness efforts and support facilities during regulatory inspections
• Implement and monitor quality assurance programs, audits, and corrective action plans

Financial Performance

• Manage regional budgets, labor models, and cost controls to meet or exceed financial targets
• Analyze P&L statements and identify opportunities for operational efficiencies
• Support contract renewals, pricing strategies, and growth initiatives

Team Development

• Recruit, develop, and retain high-performing Regional Managers and EVS leaders
• Provide ongoing training, mentorship, and performance management
• Foster a culture of accountability, engagement, and continuous improvement

Strategic Growth

• Support business development efforts, including new account onboarding and transitions
• Assist in standardizing processes and implementing best practices across markets
• Collaborate with senior leadership on strategic initiatives and operational scaling

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience)
• 7+ years of EVS or facilities management experience, with at least 3+ years in a multi-site leadership role
• Strong knowledge of healthcare environmental services, infection control, and regulatory standards
• Proven leadership experience managing remote teams across multiple markets
• Demonstrated financial acumen, including budgeting and P&L management
• Excellent communication, problem-solving, and organizational skills
• Willingness to travel (up to 50–75%)

Preferred Qualifications

• Experience in Skilled Nursing Facilities (SNF), Assisted Living, or Acute Care settings
• CHESP (Certified Healthcare Environmental Services Professional) or similar certification
• Experience with EVS technologies, reporting systems, and workforce management tools

What We Offer

• Competitive salary and performance-based bonus
• Comprehensive benefits package (medical, dental, vision, 401k)
• Professional growth and advancement opportunities
• A collaborative and mission-driven work environment

Apply Today

If you are a results-driven leader with a passion for operational excellence and team development in healthcare EVS, we encourage you to apply and join a growing organization making a meaningful impact across multiple communities.