Facilities Manager

About the Role

Suites by NYLO and NYLO Aesthetics are seeking a versatile, hospitality-minded professional to serve as our Front Desk & Facilities Associate. This is a hybrid guest-services and light-

maintenance role for someone who thrives on variety — one moment welcoming a guest into their suite, the next ensuring our spaces are pristine and our equipment is running smoothly. The ideal candidate is warm, detail-oriented, mechanically inclined, and takes pride in making sure every guest experience is seamless from the moment they walk through the door.

Key Responsibilities

Guest Services

• Greet guests warmly at the front desk and provide a welcoming, professional first

impression.

• Escort guests to their suites, orient them to amenities, and answer questions about the

space and services.

• Manage check-in and check-out flow, handle phone and email inquiries, and coordinate

with providers and staff.

Facility Upkeep

• Ensure shared spaces — including kitchens, bathrooms, and lounges — are tidy,

stocked, and presentable throughout the day.

• Manage lighting, music, climate, and overall ambiance so the environment is set

correctly at opening, throughout service hours, and at close.

• Perform routine walkthroughs to identify and address small issues before they become

guest-facing problems.

Equipment & Light Maintenance

• Learn to perform basic upkeep and troubleshooting on aesthetic and medical equipment- such as cleaning, replacing consumables, recalibrating, and resolving common error

states.

• Coordinate with manufacturers and certified technicians for repairs and servicing that fall

outside the scope of basic in-house maintenance.

• We also have shipments that goes out every week that this person is responsible for

packing

• Handle general handyman tasks: minor repairs, furniture assembly, light fixtures,

hardware replacements, and similar work to keep the space in top condition.

What We're Looking For

• Prior experience in hospitality, front-of-house, concierge, or a similar guest-facing role.

• Hands-on, mechanically inclined, and comfortable learning new equipment — prior

experience with medical, aesthetic, or salon equipment is a strong plus.

• Excellent communication skills and a polished, professional demeanor.

• Highly organized, observant, and proactive — you notice the small things before anyone

else does.

• Flexible, dependable, and able to move comfortably between desk work, guest

interactions, and physical tasks throughout the day.

• Able to lift to 40 lbs and stand/move for extended periods.

Compensation

$65,000 – $85,000 annually, commensurate with experience.