Assistant Channel & Platform Development Manager (Product UAT) - Channel & Transaction Management

Position Summary

The role will assist supervisor(s) in product and system development processes, to perform quality assurance on digital products for customer channels and internal supporting platforms.

Responsibilities

• Understand customer’s feedback and complaints on using digital products
• Verify customer’s feedback and complaints in testing environment
• Identify defects and work with technical teams to provide solutions of defects on various channels such as Internet Banking (BEA Online) and Mobile Banking, etc.
• Understand and clarify users’ requirements of the digital products
• Define and review testing scenario, test cases and test plans
• Define and review the acceptance criteria and prepare testing data
• Verify User Acceptance Test (“UAT”) results and record defects in systems
• Review defects log and follow up to close defects
• Work with testing team lead to produce testing reports, define testing scenario, test cases and test plans etc.
• To report defects to IT Department and testing team lead, and liaise with related departments to resolve defects

Requirements

• University graduate in a relevant discipline
• Preferable at least 5 years’ experience in banking sector
• Good understanding in retail banking products and services
• Sound knowledge in retail banking operations, procedures, regulatory and compliance requirements
• Able to lead a team to ensure the service quality
• Good command of both spoken and written English, Chinese (Cantonese and Mandarin)
• Experience on using JIRA, Confluence, HP Quality Center and other tools for UAT will be a definite advantage

Candidates with less experience will be considered for Officer position.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.