Manager, Product Management

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Product：WeCom & WeCom SCRM

Driving Customer/ Client Needs : Requires knowledge of: Customer and business problems; Design thinking; Dependencies and impacts on product processes/ways of working; Journey mapping; Process optimization; Communication and influencing techniques. To research and verify customer needs and expectations. Delivers customer value within the parameters of profitability and other targets. Builds and maintains consistent customer connections and solicits customer feedback. Creates customer journeys and identifies customer touchpoints. Addresses gaps/risks in product experiences. Simplifies and improves processes to drive customer satisfaction.

Product Vision and Strategy: Requires knowledge of: Problem formulation and solutioning; Hypothesis framing; Business strategies; Business management practices across multiple domains; Customer segments and needs; Domain-specific knowledge; "Go to Market" strategies; Industry, environmental, and economic factors and competitors; Product discovery process, product vision, product strategy and challenges; Rapid prototyping and Lean experimentation methodologies; Concepts of "First Principle," "Whole Product," and "Crossing the Chasm" . To own a simple customer problem and/or product requirements/needs. Assists in building new ideas/products. Explores new focus areas/unchartered areas for value creation leveraging first principles and develops a long-term vision. Articulates problem statements and hypotheses. Guides team members towards prototypes. Effectively communicates product strategy and vision and the unit economics of a product. Understand the need for "Go-to-Market" strategies and levers for user adoption.

Product Roadmap and Development : Requires knowledge of: Product roadmap development techniques; Roadmap presentation; Roadmap features and items; Project management techniques; Modern business practice (for example, Agile methodologies, Scrum); Minimum Viable Product (MVP) creation; Product development lifecycles; Product development concepts (for example, "Crossing the Chasm") To build and own a simple product roadmap with proper phasing. Communicates with cross-functional partners and stakeholders. Explores alternative avenues to identify resources while navigating through organizational constraints and dependencies. Builds stakeholder alignment. Independently (or with minimal guidance) manages backlog/priority tradeoff decisions and communications. Manages product/feature rollouts and scaling (using an MVP approach) and iteratively optimizes the product.

Data Driven Product Decisions : Requires knowledge of: Product and feature analytics; Data analysis tools and techniques; Research for analysis

activities; Documentation procedures (for example, data logs); Modern industry practices and emerging trends. To support data analytics for a

product/feature. Supports data collection and evaluation within assigned areas (for example, acquisition cost, conversion rate, adoption, active users, feature usage, user churn, net promoter score, satisfaction, lifetime value).

Influencing and Building Stakeholder Consensus : Requires knowledge of: Verbal/non-verbal behaviors ; Application and allocation of business

communication styles/techniques in ambiguous and challenging situations; Situational awareness; Elements of Emotional Intelligence and Influencing Styles; Communication channels/mediums; Interpersonal skills and universal relationship building. To communicate in one-to-one/stakeholder meetings involving one-two teams. Proactively builds professional network. Articulates results/recommendations. Actively listens to others and acknowledges different technical perspectives and connects to the product/technology in development.

Technology Orientation: Requires knowledge of: Competitive technology landscapes; Existing portfolio of enterprise systems, technologies, services, and architecture; Common PaaS and IaaS technologies and environments; Software quality assurance methodologies, tools, processes, and checkpoints; Emerging technology and industry trends; Product and technology innovation. To demonstrate an understanding of InfoSec policies and process. Owns business and user acceptance testing for simple products/features. Independently represents technology requirements and drives technology design outcomes. Demonstrates an understanding of product architecture, services involved, and the database and cloud technologies used. Leverages knowledge of competitor products/services for assigned products. Drives informed discussions with engineering teams and stakeholders to assess feasibility and risks and prioritize efforts, features, and capabilities.

In-Depth Domain Expertise Requires knowledge of: Domain-specific methodologies, tools, and processes; Domain-specific products; Domain-specific best practices; Domain-specific market standards in product/platform architecture To demonstrate awareness of various principles, ways of working, and subdomain-specific terminologies. Compares the maturity of products, services, and processes within the subdomain with others in the industry. Identifies gaps across subdomains and reports gaps for potential innovation opportunities. Demonstrates awareness of new processes and

automation techniques used within the domain across industries.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; Supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promotiong a belonging mindset in workplace.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by

implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Travel

Traveling is necessary to perform one or more essential functions of this position.

Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.

Entry Requirements

Minimum Qualifications

Option 1: Bachelor’s degree in computer science, engineering, or related area and 5 years’ experience in product management.

Option 2: 7 years’ experience in product management or related area.

Preferred Qualifications

Master’s degree in computer science, engineering, business administration, or related area and 4 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content

Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

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