Analyst Business Operations

Brand: Purpose Financial

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We Offer

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

To learn more about Purpose Financial visit Purpose Financial Website.

Position Summary

Purpose Financial is seeking a Business Operations Analyst to enhance operational performance through research, data analysis and strategy implementation. This role leads cross-functional initiatives to optimize the customer journey across onboarding, support, servicing, and retention. The ideal candidate balances short-term process improvements with long-term strategic initiatives while adapting to changing business needs. Success requires strong analytical skills, and the ability to translate data into actionable business recommendations that drive measurable results across the customer lifecycle.

Job Responsibility

• Support data-driven decision making by analyzing trends, identifying optimization opportunities, and translating complex data into actionable business recommendations
• Implement strategic improvements that enhance customer experience across the lifecycle while monitoring KPIs to measure impact
• Develop and maintain performance dashboards that provide critical insights for portfolio monitoring and operational excellence
• Collaborate cross-functionally with product, marketing, legal, data science, and operations teams to execute business initiatives
• Manage multiple projects simultaneously, anticipating bottlenecks and balancing business needs with technical constraints
• Execute ad hoc analyses with analytical rigor to support business operations and drive bottom-line results

Job Responsibilities Cont.

Education Required

• Bachelor’s degree in Business Management, Business Administration, Marketing, Economics, Engineering, Mathematics, Statistics, or related quantitative field
• 2+ years of relevant professional experience; Advanced degree may substitute for experience requirements

Experience Required

• Proven track record in operational excellence, process optimization, and data analytics
• Proficiency in SQL and data visualization platforms such as Tableau
• Exceptional analytical thinking and problem-solving skills with clear communication of complex concepts
• Demonstrated leadership abilities with strong interpersonal coaching capabilities
• Ability to influence stakeholders, navigate negotiations, and drive projects to successful completion
• Strong project management capabilities with experience handling multiple concurrent initiatives
• Adaptable communication style effective across various channels in fast-paced, high-pressure environments

Knowledge Required

Excellent written and verbal communications skills to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, challenging environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. The ability to use standard collaborations tools such as Rally, MS Teams, Zoom is required. Ability to develop and maintain business relationships. MS Office – intermediate user (MS Word, MS Excel, MS PowerPoint).

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

OKR

Travel

up to 20%

Attire

Business Casual

Other

Must be eligible to work in the USA and be able to pass a background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 46170