Small Business Account Manager

A core member of the C2 GPS’ workforce center team, the Small Business Account Manager coordinates with local businesses to implement occupational and career services and programs for job seekers and matches employers with skilled workers to meet their workforce needs.

Essential Functions

• Advocates workforce services and promotes workforce programs to local businesses, chambers of commerce, professional associations, economic development corporations, and similar entities.
• Monitors program effectiveness, identifies opportunities and makes recommendations for improvement to achieve goals and deliverables.
• Performs market research, monitors, and analyzes data to identify industry trends and provide recommendations to management.
• Plans, coordinates, and facilitates hiring events and job fairs for customers and employers.
• Develops positive business relationships with hiring managers to proactively assess staffing needs.
• Provides customers with career counseling and advising, resume and cover letter development, interview preparation, compensation and offer negotiations.
• Ensures participants are registered in state labor exchange systems and resumes are posted and viewable by businesses utilizing the system and assist participants in the labor exchange system.
• Coordinates, attends, and participates in external recruiting events, job fairs, and networking opportunities to keep informed of employment trends and labor market changes.
• Ensure compliance with federal, state, local employment laws and regulations and company policies.
• Performs other related duties as assigned.

Required Skills/Abilities

• Knowledge of effective relationship management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of applicable policies and procedures to ensure compliance with federal, state, and local guidelines.
• Knowledge of the principles of program planning, design, and evaluation.
• Knowledge of laws, regulations, and best practices applicable to hiring and employment recruiting practices.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to learn applicant-tracking software or other recruitment systems.
• Ability to develop strategies and solutions.
• Ability to perform market research, monitor, analyze, and interpret data.

Education And Experience

• High School Diploma or GED required.
• Undergraduate degree preferred and one (1) year of relevant experience preferably in workforce development.
• Additional relevant experience may be considered in lieu of education.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required.

Company Overview

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Nevada.

C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

• Health Insurance
• Dental
• Vision
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• Life Insurance
• Short and Long Term Disability
• Pet Insurance
• 401(K) with 100% Employer Match of up to 6% of individual contributions

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications