Mercor
Himalayas · Posted 2mo ago
Customer Success Engineer
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Indexed description
Mercor is seeking a Customer Success Engineer (LatAm) to investigate talent-reported issues, debug web applications, and communicate with precision and professionalism. The role requires a degree in Computer Science or a related field, or prior experience at a high-growth technology startup. The ideal candidate should be comfortable with AI systems and have experience building modern web applications.
Requirements
- Ability to debug web applications
- Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup
- Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications
- Comfortable with AI systems. Experience with LLMs, agents, or generative models
- Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents)
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops
- Familiarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Originally posted on Himalayas
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