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Masonic Medical Research Institute - MMRI Linkedin · Posted 29d ago

IT Support Technician

Utica, New York, United States

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Description

This position is onsite. No hybrid or remote options.

We are seeking a skilled and adaptable IT Support Technician to join our team at the Masonic Medical Research Institute. The ideal candidate will provide hardware/software technical support for our research and administration teams, ensuring smooth operation of IT systems crucial for our operations.

Key Responsibilities

  • Maintain and troubleshoot computer systems, including workstations and servers.
  • Diagnose and resolve common network connectivity issues.
  • Assist with software installation and configuration, focusing on scientific applications and data analysis tools.
  • Ensure proper functioning of data storage systems and backup procedures for data.
  • Help ensure the cybersecurity of the Institute
  • Collaborate with researchers to support IT solutions for specific experimental setups.
  • Assist with setting up projectors, displays, and audio equipment for presentations.
  • Assist in maintaining compliance with data security and privacy regulations.
  • Provide basic training to lab members on IT tools and best practices.
  • Coordinate with vendors for hardware and software procurement.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field and
  • 1+ year of experience in IT support, preferably in a scientific or academic environment.
  • Strong knowledge of Windows, Mac, and Linux operating systems.
  • Familiarity with software such as the Microsoft Office suite and Adobe Creative Cloud.
  • Basic understanding of networking and data storage technologies.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced research environment and quickly learn new technologies.
  • Basic understanding of laboratory processes and scientific research principles is a plus.

Compensation & Benefit Package

We offer a competitive salary and an excellent benefit package including:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • GENEROUS paid time off
  • 7 paid holidays
  • 403(b) plan with 100% match up to 5%!
  • Tuition Reimbursement
  • And more!

EOE
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