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Foundever Remotejobs · Posted 1mo ago

CCaaS Senior Engineer

Remote Full-time Remote

programming Programming Remotejobs
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Indexed description

Foundever is a global leader in customer experience (CX) industry looking for a CCaaS Senior Engineer to architect and perform solution implementations and ensure the success of client projects from start to finish.

Requirements

- Configure CCaaS components such as routing, queues, skills, wrap codes, user profiles - Build and optimize inbound/outbound voice, chat, email, and messaging flows - Integrate external systems such as CRM, WFM or custom apps - Develop and deploy custom scripts, data actions as needed - Troubleshooting & Support: Acting as a Tier 3 escalation point for platform outages, SIP/telephony issues, or audio quality problems. - Programming & Development: Write and test code for integrations and automation, as needed - Use OAuth2, API keys, and secure authentication for external system connectivity - Create middleware components - Optimization & Support: Conduct post-implementation reviews to enhance performance and efficiency Benefits

- Competitive compensation - Professional growth - Collaborative environment

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