Account Manager Telecommunications

RedCore is an international business group that creates technological solutions for digital markets.

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

Requirements:

• Proven experience in account management, preferably in the telecommunications or digital messaging industry;
• Strong negotiation and communication skills, with a track record of successful deal-making;
• Ability to manage multiple accounts and projects simultaneously, with attention to detail and deadlines;
• Analytical mindset with the ability to interpret data and generate actionable insights;
• Proficient in admin panels software and other relevant business tools;
• Proactive and results-oriented, with a strong drive to achieve targets and improve performance;
• Excellent interpersonal skills, with the ability to build and maintain strong relationships with stakeholders and providers;
• Adaptable and open to change, with the ability to thrive in a dynamic and fast-paced environment;
• Strong problem-solving skills, with a creative and strategic approach to overcoming challenges.

Responsibilities:

• Communicate effectively with third-party SMS and messenger service providers;
• Negotiate and secure favorable pricing and deals to optimize cost-efficiency;
• Monitor service agreements and ensure compliance with terms and conditions;
• Oversee account deliverability across multiple platforms, ensuring timely and accurate service delivery;
• Collaborate with internal teams to maintain high service standards and client satisfaction;
• Develop and implement strategies to improve account performance and deliver results;
• Intake requests and feedback from stakeholders, providing timely and accurate responses;
• Manage stakeholder accounts, ensuring their needs are met and expectations exceeded;
• Facilitate communication between stakeholders and internal teams to ensure alignment on objectives;
• Analyze account performance data to identify trends and opportunities for improvement;
• Prepare and present regular reports to management and stakeholders, highlighting key insights and recommendations;
• Address and resolve any account-related issues promptly, minimizing disruptions and maintaining client trust;
• Continuously seek opportunities to enhance service delivery and operational efficiency.

Benefits:

• An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• ️Corporate health insurance program for your well-being
• Referral program — enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• Free internal English courses
• Yoga classes to help you stay active and energized
• In-house Travel Service
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
• Corporate events, team buildings