Product Manager

• Bachelor’s degree in information technology, Computer Science, Finance, Business, or a related field.
• Minimum 6-15 years of experience in project management, preferably in financial services, payment processing, or billing systems.
• Strong understanding of payment ecosystems
• Proven experience managing medium to large‑scale technology or transformation projects.
• Demonstrated ability to work with cross‑functional teams, including technical and non‑technical stakeholders.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication, documentation, and stakeholder‑management abilities.
• Project Management Professional (PMP), PRINCE2, or Agile certification is an advantage.

Experience working with vendor solutions for tokenization or payment security is preferred.

• Lead and manage the full lifecycle of a project assigned, from planning and design to execution, testing, deployment, and post‑implementation support.
• Develop and maintain a comprehensive project plan, including timelines, milestones, resource allocation, and risk management.
• Coordinate with IT, Security and Business Users to ensure project goals are met.
• Ensure the solution aligns with regulatory, compliance, and security standards.
• Facilitate requirement‑gathering sessions and translate business needs into technical specifications.
• Monitor project progress and prepare regular status reports for senior management and stakeholders.
• Identify risks and issues proactively, develop mitigation strategies, and drive resolution.
• Oversee testing, validation, and quality assurance activities to ensure smooth integration with all impacted systems.
• Manage change‑management activities, including communication, training, and updates to operational procedures.
• Ensure minimal disruption to customer and agent servicing throughout implementation.
• Delivery of project milestones according to the approved timeline, with minimal delays.
• Implementation with no major defects or critical issues during testing and post‑deployment.
• Budget adherence, ensuring the project remains within approved financial limits.

Accuracy and timeliness of project reporting, risk management, and communication updates