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Nesnah Ventures Linkedin · Posted 3mo ago

Senior Support Desk Administrator

Laos

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Description

Do you take pride in delivering outstanding customer service and confidently solving complex technical challenges? If so, we’re looking for a talented and experienced Senior Support Desk Administrator to join our team.

Who We Are

Nesnah Ventures is a family-owned private equity firm with a long-term investment focus. We invest in our businesses and people through faith, family, and financial stewardship. We have a strong, midwestern work ethic and reward ourselves with some fun after getting the job done. Join our team and be part of something bigger than yourself!

What A Day In The Life Looks Like

  • Deliver Tier 2 technical support for users across the organization (hardware, software, desktop systems, mobile devices, and peripherals)
  • Prioritize, document, and track tickets using our internal tracking tool
  • Communicate outages, critical system events, and updates to users clearly and promptly
  • Support onboarding/offboarding processes, including hardware setup, account provisioning, and orientation assistance
  • Maintain and troubleshoot A/V setups in conference rooms and common areas
  • Perform system installs, upgrades, and basic network troubleshooting with minimal disruption to end users

Collaboration And Communication

  • Collaborate with the IT team, vendors, and external partners to ensure seamless technology operations
  • Communicate effectively with different business leaders to gather requirements and provide timely updates on support activities
  • Contribute to the development and enforcement of IT policies and procedures

Qualifications And Experience

  • Associate's degree in a technology-related field
  • Minimum 2 years of working in or with a support desk and desktop support experience
  • Excellent strategic and business mindset
  • Passion for helping and supporting customers and employees
  • Proven ability to troubleshoot hardware, software, and network-related issues

Hours: Monday - Friday with a rotating on-call schedule

What We Offer

  • Health, Dental, Life, and Vision Insurance
  • PTO
  • 401(k) w/ match
  • Profit Sharing Incentive Bonus
  • Fun Committee
  • Paid Training/Educational Assistance
  • THE PEOPLE!
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