Director of IT

Director of IT & Systems

Full‑Time | Hybrid

Overview

The Director of IT & Systems is responsible for overseeing the organization’s technology ecosystem, ensuring reliability, security, and alignment with business objectives. This role leads a small internal IT team (2–3 employees), partners closely with a Managed Service Provider (MSP), and supports system integrations across finance, supply chain, e‑commerce, and commercial teams.

Reporting directly to senior finance leadership, the Director of IT & Systems owns the IT roadmap and ensures technology enables operational efficiency, cost control, brand enablement, and scalable growth. This role is ideal for a hands‑on technology leader who enjoys balancing strategy with execution in a growing, systems‑driven environment.

Role Details

• Work Model: Hybrid — on‑site approximately 3 days per week, with flexibility based on business needs
• Schedule: Full‑time during Pacific Time business hours, with occasional evening or weekend support as needed
• Physical Demands: Primarily desk‑based, with occasional hands‑on IT support (lifting light equipment up to ~25–40 lbs)
• Travel: Minimal; primarily local between office and warehouse locations

Key Responsibilities

Systems Architecture & Integration (35%)

• Partner with MSPs and vendors to design and evolve the overall technology architecture aligned with business goals
• Oversee system integrations and data flows across orders, inventory, customers, financials, and analytics
• Maintain a living map of systems, interfaces, and dependencies
• Conduct ongoing audits to identify redundancies, technical debt, security risks, and optimization opportunities

Technology Strategy & Platform Management (25%)

• Own and execute the IT roadmap aligned with business priorities and growth goals
• Evaluate, select, implement, and sunset technology platforms as needed
• Manage vendor relationships, contracts, costs, and performance
• Provide clear, actionable technology recommendations to executive leadership

IT Operations, Infrastructure & Security (20%)

• Ensure MSP effectiveness across networks, servers, backups, and security controls
• Coordinate incident response and issue resolution with internal stakeholders
• Oversee access controls, data privacy, and compliance requirements (e.g., PCI‑DSS, GDPR, CCPA)
• Establish standards for documentation, data ownership, and institutional knowledge retention

AI Strategy, Automation & Intelligence (10%)

• Develop and execute an AI and automation roadmap aligned with business objectives
• Identify high‑impact opportunities for automation and operational intelligence
• Evaluate emerging AI and automation tools in partnership with technical vendors
• Establish responsible AI governance standards in collaboration with Finance and Legal

Cross‑Functional Collaboration (10%)

• Partner with Sales and Marketing on e‑commerce and B2B platform optimization
• Support ERP, logistics, and supply chain technology initiatives
• Collaborate with Finance on reporting, analytics, and data infrastructure
• Contribute to evolving responsibilities as the role and organization grow

Qualifications & Skills

Required:

• 5–7 years of experience in IT leadership, management, or systems administration
• Experience working with Managed Service Providers (MSPs)
• Hands‑on experience with ERP platforms (e.g., NetSuite, Acumatica, SAP), CRM systems (e.g., Salesforce), e‑commerce platforms, and marketing automation tools
• Strong understanding of systems integration, APIs, middleware, and iPaaS solutions
• Experience with data architecture, ETL processes, and business intelligence tools (e.g., Power BI)
• Knowledge of information governance, cybersecurity best practices, and access controls
• Strong project management skills with the ability to translate business objectives into technical execution
• Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience

Preferred / Differentiators:

• Experience supporting both DTC and wholesale business models
• Background in consumer brands or product‑driven organizations
• Technical certifications (e.g., Salesforce Architect, AWS Solutions Architect)
• Experience consolidating or modernizing fragmented technology stacks in growth environments

The salary range for this position is $140,000 to $160,000.

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